----==_mimepart_68ae16fc830d8_22b3f8418554da45873429d Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Sharon Speirs,=C2=A0 Thank you for adding those shifts into clearc= are. They have all been finalized today to be invoiced tomorrow.=C2=A0 = Thanks,=C2=A0 Chakera Dixon = = On Fri, 22 Aug at 3:25 PM , SharonSpeirs wrote: = One last thing Kristy = We put the live in clients as an actual dollar amount vs hours to make i= t easier. = All shifts that were put in as the holiday shift are put in from 8am so = we could be sure to be able to flag them = = = Sharon, Speirs = General Manager = Vancouver, BC = Office: 778.279.3634 = sspeirs@thekey.com = = TheKey.ca=C2=A0=C2=A0 = = = = = = = = = = = = = = = = = On Fri, Aug 22, 2025 at 12:16=E2=80=AFPM Sharon Speirs wrote: = = = = Hi Kristy = Thank you for giving us the time to complete this task and I wanted to l= et you and your team know that it is complete. = We actually added one shift for each client on Monday August 18th that i= s the actual hours needing to be billed for that day at regular time . = ie for our 24/7 clients one 12 hour shift was needed, for our 12 hour cl= ients 6 hour shift was needed etc etc. There are notes on each shift that= was added = Again, thank you for looking after this for us = Sharon = = = Sharon, Speirs = General Manager = Vancouver, BC = Office: 778.279.3634 = sspeirs@thekey.com = = TheKey.ca=C2=A0=C2=A0 = = = = = = = = = = = = = = = = On Wed, Aug 20, 2025 at 9:28=E2=80=AFAM Kristy Poyner wrote: = = = = = Hi Sharon,=C2=A0 = = Thanks for letting us know of the underbilled holiday. Please see my not= es and questions below: = = = = Please add shifts for the unbilled difference rate to 8/4/25 in ClearCare= and let us know when complete. = Once added, the biller will finalize the shifts to include with the next = bill run. = = = Are there any clients that should be excluded from the holiday rate on 8= /4? = I have drafted the below email message for clients who received care on = 8/4. Please let me know if there is anything else you'd like to include w= ith this or if we are approved to send this to impacted clients. = = = Dear Valued Client, = = We are reaching out to inform you of a recent billing error related to B= C Day on August 4, 2025. Due to a clerical oversight, holiday time was no= t included on your invoice. = To correct this, the holiday time difference will appear on an upcoming = invoice. No action is required on your part=E2=80=94we simply want to ens= ure you are aware of this adjustment in advance. = We sincerely apologize for any inconvenience this may cause and apprecia= te your understanding as we resolve the matter. If you have any questions= about your invoice, please don=E2=80=99t hesitate to contact us at billi= ng@thekey.com or 866-266-1702. Our representatives are available Monday t= hrough Friday, 8:00 AM to 5:00 PM EST. = Thank you for your partnership and continued trust. = = = Sincerely, TheKey Billing Tea