--0000000000007ffbbf063d4c05bb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks so much for making this happen and the extra work! Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Tue, Aug 26, 2025 at 1:20=E2=80=AFPM Chakera Dixon = wrote: > Hi Sharon Speirs, > > Thank you for adding those shifts into clearcare. They have all been > finalized today to be invoiced tomorrow. > > > Thanks, > > Chakera Dixon > > > On Fri, 22 Aug at 3:25 PM , SharonSpeirs > wrote: > One last thing Kristy > We put the live in clients as an actual dollar amount vs hours to make it > easier. > All shifts that were put in as the holiday shift are put in from 8am so w= e > could be sure to be able to flag them > > Sharon, Speirs > > General Manager > Vancouver, BC > Office: 778.279.3634 > sspeirs@thekey.com > > TheKey.ca > > [image: TheKey] > > > > > > > > On Fri, Aug 22, 2025 at 12:16=E2=80=AFPM Sharon Speirs wrote: > >> Hi Kristy >> Thank you for giving us the time to complete this task and I wanted to >> let you and your team know that it is complete. >> We actually added one shift for each client on Monday August 18th that i= s >> the actual hours needing to be billed for that day at regular time . >> ie for our 24/7 clients one 12 hour shift was needed, for our 12 hour >> clients 6 hour shift was needed etc etc. There are notes on each shift t= hat >> was added >> Again, thank you for looking after this for us >> Sharon >> >> Sharon, Speirs >> >> General Manager >> Vancouver, BC >> Office: 778.279.3634 >> sspeirs@thekey.com >> >> TheKey.ca >> >> [image: TheKey] >> >> >> >> >> >> >> >> On Wed, Aug 20, 2025 at 9:28=E2=80=AFAM Kristy Poyner wrote: >> >>> Hi Sharon, >>> >>> Thanks for letting us know of the underbilled holiday. Please see my >>> notes and questions below: >>> >>> >>> - Please add shifts for the unbilled difference rate to 8/4/25 in >>> ClearCare and let us know when complete. >>> - Once added, the biller will finalize the shifts to include with >>> the next bill run. >>> - Are there any clients that should be excluded from the holiday >>> rate on 8/4? >>> - I have drafted the below email message for clients who received >>> care on 8/4. Please let me know if there is anything else you'd like= to >>> include with this or if we are approved to send this to impacted cli= ents. >>> >>> >>> *Dear Valued Client,* >>> >>> *We are reaching out to inform you of a recent billing error related to >>> BC Day on August 4, 2025. Due to a clerical oversight, holiday time was= not >>> included on your invoice.* >>> *To correct this, the holiday time difference will appear on an upcomin= g >>> invoice. No action is required on your part=E2=80=94we simply want to e= nsure you >>> are aware of this adjustment in advance.* >>> *We sincerely apologize for any inconvenience this may cause and >>> appreciate your understanding as we resolve the matter. If you have