--000000000000871046063d742da0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Amanda On Thu, Aug 28, 2025 at 3:24=E2=80=AFPM Amanda Ominsky wrote: > *CT SOUTH* > While we experienced a notable number of client deactivations last week, > we=E2=80=99re also seeing positive momentum heading into September. > Client Deactivations (Last Week) > > A total of 11 clients were deactivated last week. Summary below: > > - > > 1 client on hold (GUIDE program): Expected to resume privately > post-holiday. > - > > 4 clients returned to baseline: No longer in need of services. > - > > 1 client now cared for by family: Family moved in to take over care. > - > > 3 clients are outside our scope of service and transitioned to a facil= ity > rather than hire a different agency > - > > 1 client deceased > - > > 1 client switched agencies: > - > > Used us for same-day service to be released from hospital, had > another agency lined up to start the following Monday that he said > was cheaper. We did not realize this until he called to cancel afte= r the > first day of service. > - > > Negotiation attempt was unsuccessful, but we=E2=80=99ve set a follo= w-up to > potentially win him back. > > Opportunities & New Starts > > - > > 2 new SOCs this week (Some start dates moved to post-holiday, but > September is trending positively.) > - > > 4 closed won - not started will be September! > - > > 1 assessment scheduled for tomorrow, positive outlook for a start next > week > - > > 3 assessments completed and pending PandaDoc signatures > - > > We are still losing opportunities for needing Skilled Care and Looking > for State Paid Services. Our Lost Contact reason has decreased slight= ly. > > Growth Initiatives & Winbacks > > - > > 17 closed-lost opportunities were contacted > - > > 62 win-back calls made: > - > > 2 clients confirmed to return in September > - > > 2 existing clients increased service hours following QA reviews > - > > 2 clients currently on hold are scheduled to resume services in > September > > GM Sales Activity > > - > > PPA Mohegan Tribe: Scheduled first-ever in-person meeting with their > team, which opens new doors for collaboration. > - > > Referral Partner Engagement: > - > > Successful Lunch & Learn with Glade View and connected them with > the GUIDE program for further alignment > > > - > > Project ZipLock > - > > I had 11 accounts - now have 22 accounts, 4 of which are SAP > accounts. > - > > CT Hospice GUIDE Program: > - > > Added additional hours for authorization > - > > 2 clients confirmed to remain on private pay > > > > Thank you, > > > Amanda J. Ominsky > > General Manager | TheKey of Connecticut (South) > > Mobile: 860-430-4586 > > > > > > On Wed, Aug 27, 2025 at 6:59=E2=80=AFPM John Champagne > wrote: > >> Good afternoon, >> >> The Weekly Growth Review summary has been updated for large sites in the >> East/Can divisions. Please review the summary here >> (+ >> pdf version attached). >> >> Reac