--000000000000a02d75064bbc17c5 Content-Type: multipart/alternative; boundary="000000000000a02d75064bbc17c2" --000000000000a02d75064bbc17c2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable [image: image.png] I found that it was deactivated the 17th. It says created by Megan, so I don't know if she deactivated it. Maybe we could ask someone from CC to confirm On Thu, Feb 26, 2026 at 11:53=E2=80=AFAM Laura Horval = wrote: > Is there a way to see how that happened- because the Diane W client has > the proper address, emergency contact, etc=E2=80=A6 for Diane Kavpil. It = says she > was deactivated 2/17 but to my knowledge nobody in my office deactivated > her. > > On Thu, Feb 26, 2026 at 9:32=E2=80=AFAM Maximiliano Ib=C3=A1=C3=B1ez maximiliano.ibanez@thekey.com> wrote: > >> Hi Laura, >> I see that the client from the link you sent me is deactivated in wellsk= y >> https://hcacinci.clearcareonline.com/clients/8782702/ Name is Diane W >> The client created as Mom Unknown, that then changed name to Diane >> Kvapil, is active https://hcacinci.clearcareonline.com/clients/8782630/ >> >> On Thu, Feb 26, 2026 at 11:22=E2=80=AFAM Laura Horval wrote: >> >>> We modified the client in Wellsky after she had a sudden name switch. >>> >>> We had worked a shift with Diane and then suddenly the next day in >>> Wellsky her profile was completely changed to =E2=80=9Cmom unknown=E2= =80=9D who was an >>> opportunity not yet converted from Salesforce. >>> We quickly changed the information back to Diane=E2=80=99s in Wellsky t= o not >>> confuse the caregiver further until we had a resolution. >>> >>> Max, were you able to look at the link I sent you in chat Monday with >>> Diane=E2=80=99s original information? >>> >>> https://homecareassistance.lightning.force.com/lightning/r/Opportunity/= 006UH00000a0waPYAQ/view >>> >>> The concern now is that a prospect of ours received a bill for a curren= t >>> client. I want to make sure they receive no more bills and make sure Di= ane >>> is receiving hers as well. >>> >>> >>> On Thu, Feb 26, 2026 at 9:17=E2=80=AFAM Maximiliano Ib=C3=A1=C3=B1ez >> maximiliano.ibanez@thekey.com> wrote: >>> >>>> I don't think so. This is the client >>>> https://homecareassistance.lightning.force.com/lightning/r/Account/001= UH00000kZ7AeYAK/view >>>> In this image we see that the integration (Prod Workato) updated the >>>> name. This indicates the client was modified from wellsky, >>>> [image: image.png] >>>> >>>> On Thu, Feb 26, 2026 at 10:45=E2=80=AFAM Timothy Thomas wrote: >>>> >>>>> Thanks Max. >>>>> >>>>> Is it now resolved? >>>>> >>>>> On Thu, Feb 26, 2026 at 7:41=E2=80=AFAM Maximiliano Ib=C3=A1=C3=B1ez = >>>> maximiliano.ibanez@thekey.com> wrote: >>>>> >>>>>> Hi everyone, >>>>>> From our investigation, Salesforce shows that the name was changed b= y >>>>>> the integration. This indicates that the client name was updated in >>>>>> WellSky, which then synced to Salesforce. >>>>>> Best regards, >>>>>> Maximilia