--000000000000926435064bbc2b72 Content-Type: multipart/alternative; boundary="000000000000926433064bbc2b71" --000000000000926433064bbc2b71 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable No I did not deactivate it On Thu, Feb 26, 2026 at 10:51=E2=80=AFAM Maximiliano Ib=C3=A1=C3=B1ez wrote: > [image: image.png] > I found that it was deactivated the 17th. It says created by Megan, so I > don't know if she deactivated it. Maybe we could ask someone from CC to > confirm > > On Thu, Feb 26, 2026 at 11:53=E2=80=AFAM Laura Horval wrote: > >> Is there a way to see how that happened- because the Diane W client has >> the proper address, emergency contact, etc=E2=80=A6 for Diane Kavpil. It= says she >> was deactivated 2/17 but to my knowledge nobody in my office deactivated >> her. >> >> On Thu, Feb 26, 2026 at 9:32=E2=80=AFAM Maximiliano Ib=C3=A1=C3=B1ez > maximiliano.ibanez@thekey.com> wrote: >> >>> Hi Laura, >>> I see that the client from the link you sent me is deactivated in >>> wellsky https://hcacinci.clearcareonline.com/clients/8782702/ Name is >>> Diane W >>> The client created as Mom Unknown, that then changed name to Diane >>> Kvapil, is active https://hcacinci.clearcareonline.com/clients/8782630/ >>> >>> On Thu, Feb 26, 2026 at 11:22=E2=80=AFAM Laura Horval >>> wrote: >>> >>>> We modified the client in Wellsky after she had a sudden name switch. >>>> >>>> We had worked a shift with Diane and then suddenly the next day in >>>> Wellsky her profile was completely changed to =E2=80=9Cmom unknown=E2= =80=9D who was an >>>> opportunity not yet converted from Salesforce. >>>> We quickly changed the information back to Diane=E2=80=99s in Wellsky = to not >>>> confuse the caregiver further until we had a resolution. >>>> >>>> Max, were you able to look at the link I sent you in chat Monday with >>>> Diane=E2=80=99s original information? >>>> >>>> https://homecareassistance.lightning.force.com/lightning/r/Opportunity= /006UH00000a0waPYAQ/view >>>> >>>> The concern now is that a prospect of ours received a bill for a >>>> current client. I want to make sure they receive no more bills and mak= e >>>> sure Diane is receiving hers as well. >>>> >>>> >>>> On Thu, Feb 26, 2026 at 9:17=E2=80=AFAM Maximiliano Ib=C3=A1=C3=B1ez >>> maximiliano.ibanez@thekey.com> wrote: >>>> >>>>> I don't think so. This is the client >>>>> https://homecareassistance.lightning.force.com/lightning/r/Account/00= 1UH00000kZ7AeYAK/view >>>>> In this image we see that the integration (Prod Workato) updated the >>>>> name. This indicates the client was modified from wellsky, >>>>> [image: image.png] >>>>> >>>>> On Thu, Feb 26, 2026 at 10:45=E2=80=AFAM Timothy Thomas wrote: >>>>> >>>>>> Thanks Max. >>>>>> >>>>>> Is it now resolved? >>>>>> >>>>>> On Thu, Feb 26, 2026 at 7:41=E2=80=AFAM Maximiliano Ib=C3=A1=C3=B1ez= >>>>> maximiliano.ibanez@thekey.com> wrote: >>>>>> >>>>>>> Hi everyone, >>>>>>> From our investigation, Salesforce shows that the name was c