--000000000000998ffd06477ea296 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc, I will wait to hear back from you. Thanks, Amanda Ilines Home Care Liaison 437-908-1030 TheKey.ca On Sat, Jan 3, 2026 at 11:50=E2=80=AFAM Marc Atkinson wrote: > Hi Amanda, > > Please do not do so yet, as the payment might end up sticking. I will get > back to you to let you know if the payment ends up declining for the same > reason. > > Thank you! > > Regards, > > Marc Atkinson > Senior Client Account Specialist > Customer Contact & Collections Center > 866-226-1702 - Main Line > 239-264-1290 - Direct > billing@thekey.com > > On Sat, 3 Jan at 11:49 AM , Amanda Ilines > wrote: > Hi Marc, > > Got it. I will try my best to get a void cheque from the client. > > Thanks, > > > Amanda Ilines > Home Care Liaison > 437-908-1030 > TheKey.ca > > > > > On Sat, Jan 3, 2026 at 11:48=E2=80=AFAM Marc Atkinson > wrote: > >> Hi Amanda, >> >> There is no way for us to tell how the account information was added int= o >> VP, as it only shows the last 4 digits of the account number for securit= y >> purposes. >> >> Either way, I removed the account that was entered and reentered the >> information based on what was provided to us on the PAD form. I then >> processed payment on the client's first 2 invoices for the $11,778.00. >> >> From here, it will take 4-6 business days to confirm whether or not the >> payment goes through. If it comes back as declined again, I will reach b= ack >> out to you, as we would then need to see the voided cheque. >> >> Thank you! >> >> Regards, >> >> Marc Atkinson >> Senior Client Account Specialist >> Customer Contact & Collections Center >> 866-226-1702 - Main Line >> 239-264-1290 - Direct >> billing@thekey.com >> >> On Sat, 3 Jan at 11:31 AM , Amanda Ilines >> wrote: >> Hi Marc, >> >> I will attempt to obtain a void cheque from the client. >> >> In the meantime, is there a way to check what information was initially >> inputted into Versapay? If the bank branch number was entered incorrectl= y >> in the system, we may not need to request the void cheque from the clien= t, >> provided we can correct the entry, is that correct? >> >> Thanks, >> >> Amanda Ilines >> Home Care Liaison >> 437-908-1030 >> TheKey.ca >> >> >> On Sat, Jan 3, 2026 at 11:25=E2=80=AFAM Marc Atkinson wrote: >> >>> Hi Amanda, >>> >>> Thank you for your email. >>> >>> That is correct. We have been unable to process either of the 2 payment= s >>> for Robert's service from 12/9-12/21 for $11,778.00. The payments have = been >>> failing for "Invalid Bank Branch Number". >>> >>> Is there any way you can please obtain a blank and voided cheque from >>> the client, so we can confirm the PAD information? It was either entere= d >>> incorrectly on the PAD form or entered incorrectly in Versapay, but at = this >>> time, it would be best to confirm it based on the information directly = from >>> the cheque. >>> >>> Thank you! >>> >>> Regards, >>> >>>