Fwd: 177273 Robert DeClute - Payment Failures (Invalid Bank Branch Number) For Invoices 1204192 & 1209927 For $11,778.00 - [#1361602]

----==_mimepart_695948da4306a_25511b241474978954a9 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Amanda, Please do not do so yet, as the payment might end up stick= ing. I will get back to you to let you know if the payment ends up declin= ing for the same reason. Thank you! Regards, Marc Atkinson S= enior Client Account Specialist Customer Contact & Collections Center 8= 66-226-1702 - Main Line 239-264-1290 - Direct billing@thekey.com =0D =0D On=0D Sat, 3 Jan at 11:49 AM=0D , Amanda Ilines = wrote:=0D Hi Marc, =0D =0D Got it. I will try my best to get a void cheque from the client. =0D =0D Thanks, =0D =0D Amanda Ilines Home Care Liaison 437-908-1030 TheKey.ca =0D =0D =0D =0D =0D =0D =0D =0D On Sat, Jan 3, 2026 at 11:48=E2=80=AFAM Marc Atkinson wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Amanda, =0D =0D =0D =0D There is no way for us to tell how the account information was added int= o VP, as it only shows the last 4 digits of the account number for securi= ty purposes. =0D =0D =0D =0D Either way, I removed the account that was entered and reentered the inf= ormation based on what was provided to us on the PAD form. I then process= ed payment on the client's first 2 invoices for the $11,778.00. =0D =0D =0D =0D From here, it will take 4-6 business days to confirm whether or not the = payment goes through. If it comes back as declined again, I will reach ba= ck out to you, as we would then need to see the voided cheque. =0D =0D =0D =0D Thank you! =0D =0D =0D =0D Regards, =0D =0D =0D =0D Marc Atkinson =0D =0D Senior Client Account Specialist =0D =0D Customer Contact & Collections Center =0D =0D 866-226-1702 - Main Line =0D =0D 239-264-1290 - Direct =0D =0D billing@thekey.com =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Sat, 3 Jan at 11:31 AM=0D =0D , Amanda Ilines = wrote:=0D =0D Hi Marc, I will attempt to obtain a void ch= eque from the client. In the meantime, is there a way to=C2=A0check what= information was initially inputted into Versapay? If the bank branch num= ber was entered incorrectly in the system, we may not need to request the= void cheque from the client, provided we can correct the entry, is that = correct? Thanks, Amanda Ilines Home Care Liaison 437-908-1030 TheKey.c= a =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Sat, Jan 3, 2026 at 11:25=E2=80=AFAM Marc Atkinson wrote: =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Hi Amanda,=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D Thank you for your email. =0D =0D =0D =0D =0D =0D =0D =0D That is correct. We have been unable to process either of the 2 payments= for Robert's service from 12/9-12/21 for $11,778.00. The payments have b= een failing for "Invalid Bank Branch Number".=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D Is there any way you can please obtain a blank and voided cheque from th= e client, so we can confirm the PAD information? It was either entered in= correctly on the PAD form or entered incorrectly in Versapay, but at th