--0000000000002019b806440b55f3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Cathy Jason Andrews, Souad's son, requested a hard copy of the form be sent to him and I haven't received it back yet. As soon as I do, I will forward you a copy. Best regards, * Timon Page * General Manager, Ontario timon.page@thekey.com Mobile: (437) 223-0841 TheKey.ca On Thu, Nov 20, 2025 at 1:59=E2=80=AFPM Cathy Saari wr= ote: > Hi Timon, > > Can you send us a copy of the HST Tax Exepmtion letter for Sauad Andrews? > > Thanks, Cathy > > > Cathy Saari > Collections & Contact Center Specialist 2| TheKey > 1-866-226-1702 > billing@thekey > Hours-8:00am -5:00pm EST M-F > > > > > On Wed, 19 Nov at 3:31 PM , Timon Page wrote: > Hi Cathy > > I can confirm that the Charge Tax box has been unchecked. > > Best regards, > * Timon Page * > General Manager, Ontario > timon.page@thekey.com > Mobile: (437) 223-0841 > TheKey.ca > > > > > On Wed, Nov 19, 2025 at 3:07=E2=80=AFPM Cathy Saari = wrote: > >> Hi Timon, >> >> I have reached out to the Invoicing team to answer the tax credit >> question for Souad Andrews. Please make sure you have removed the >> "Charge Tax" option in Wellsky. >> >> Thanks, Cathy >> >> >> Cathy Saari >> Collections & Contact Center Specialist 2| TheKey >> 1-866-226-1702 >> billing@thekey >> Hours-8:00am -5:00pm EST M-F >> >> >> >> >> On Tue, 18 Nov at 3:12 PM , Cathy Saari wrote: >> Hi Timon, >> >> We received your email. Not sure what the process is for this, but I >> will find out and then get back with you. >> >> Thanks, Cathy >> >> >> Cathy Saari >> Collections & Contact Center Specialist 2| TheKey >> 1-866-226-1702 >> billing@thekey >> Hours-8:00am -5:00pm EST M-F >> >> >> >> >> On Tue, 18 Nov at 8:24 AM , Timon Page wrote: >> Hello >> >> See email below. How far back can we credit HST? >> >> Best regards, >> * Timon Page * >> General Manager, Ontario >> timon.page@thekey.com >> Mobile: (437) 223-0841 >> TheKey.ca >> >> >> >> >> ---------- Forwarded message --------- >> From: Jason Andrews >> Date: Mon, Nov 17, 2025 at 7:01=E2=80=AFPM >> Subject: HST Tax Exemption Letter >> To: Jhonna Vallejo , Timon Page > timon.page@thekey.com>, Kristal Parris >> Cc: Sarah Andrews >> >> >> Hello All >> >> Not sure who is the correct person at The Key to address this with but >> our mother had a government PSW annual visit and review today. In that >> visit, it was brought up that we should be HST exempt and that we should= be >> able to provide an "HST Tax Exemption Letter." >> >> I also noticed that after reviewing all of our invoices that HST has in >> fact been charged from the onset of our mother's care. >> >> Can someone kindly confirm that we can provide that letter and have the >> HST removed and re-imbursed from previous invoices? >> >> Thanking you all in advance. >> >> Best Regards, >> >> Jason Andrews >> >> 1303833:611100 > --0000000000002019b806440b55f3 Content-Type: text/html; charset="UTF-8" Content-Transfer-Enc