--0000000000007e39c4064136f0ac Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Melissa As Tim is away, I am forwarding this correspondence to you that I received from one of our clients regarding the rate increase (see below). This live-in client has been with us since March of this year, her rate is $500CDN/day, generating $15k+CDN/mo. ($3.5k weekly) in gross revenue with a caregiver margin of 55%. I therefore strongly advise that we defer increasing her rate until next year when she has reached one year with us as a client. Best regards, * Timon Page * General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com ---------- Forwarded message --------- From: Kathy Clarke Date: Wed, Oct 15, 2025 at 12:52=E2=80=AFPM Subject: Fwd: Annual Rate Adjustment To: Timon Page , Kristal Parris Hi Timon, I will not be agreeing to the increase in this live in rate. Sincerely, Kathy Sent from my iPhone Begin forwarded message: *From:* Billing *Date:* October 15, 2025 at 11:44:22=E2=80=AFAM EDT *To:* xyzkathyclarke@icloud.com, xyzkathyclarke@icloud.com, xyzkathyclarke@icloud.com *Subject:* *Annual Rate Adjustment* =EF=BB=BF [image: Company logo] Dear Mary Ann Clarke, We are writing to express our sincere gratitude for entrusting us with your homecare needs. It has been our privilege to serve you, and we deeply appreciate the trust you have placed in our team. As we continue to strive for excellence in our services, we wanted to take a moment to remind you of the terms in your service agreement, specifically as to adjustments to our rates to ensure that we can maintain the high standards of care that you deserve. Effective November 24, 2025, there will be an increase to your rate. - Your Live In rate will be $520.00. Please feel free to reach out to (416) 488-8777 if you have any questions or concerns regarding this rate adjustment. Our team is here to support you every step of the way. Once again, we want to express our heartfelt appreciation for allowing us to be a part of your journey. Your trust and confidence in our services mean the world to us, and we look forward to continuing to serve you with compassion and dedication. Warm regards, Timon Page General Manager timon.page@thekey.com --0000000000007e39c4064136f0ac Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Melissa = As Tim is away, I am forwarding this correspondence to you that=C2=A0 I rec= eived from one of our clients regarding=C2=A0the rate increase (see below).= This live-in client has been with us since March of this year, her rate is= $500CDN/day, generating $15k+CDN/mo. ($3.5k weekly)=C2=A0 in gross revenue= =C2=A0with a caregiver=C2=A0margin of 55%. I therefore strongly advise that= we defer increasing her rate until next year when she has reached one year= with us as a client.=C2=A0 Best regards, =C2=A0Timon Page General Manager, Ontario Please note