Re: Can't send mail merge email? - [#1483694]

From
Chris Brown <chris.brown@thekey.com>
To
Mike Conner <itsupport@thekey.com>
CC
jason.bradley@thekey.com, cterlesky@thekey.com, tt@thekey.com
Date
Wed, 25 Mar 2026 12:51:00 -0600
Folder
INBOX
--0000000000003a61aa064dddc014 Content-Type: multipart/alternative; boundary="0000000000003a61a8064dddc012" --0000000000003a61a8064dddc012 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Mike, I just got back to my desk / computer and tried again... both the spreadsheet containing all 250 names, and the one with just 50 names. It didn't work for either. Below is a screenshot of the error I keep getting. I have to step out of the office again. I will be back approx 1:30 Mountain Time. Hopefully this can be sorted out by then... On Wed, Mar 25, 2026 at 12:42=E2=80=AFPM Mike Conner = wrote: > Hi Chris, > > Given the urgency of your request, I wanted to reach out to you to see if > you saw Terrence's question above? > > > Thanks, > Mike > > > On Wed, 25 Mar at 1:27 PM , Terrence Vetter wrote: > > Hi Chris + Mike, > This is approved temporarily > How long do you need the capability to do the merges for this event? > > > > Thanks, > Terrence Vetter > > > On Wed, 25 Mar at 12:25 PM , Chris Brown wrote: > > Hi Mike, > > Any word on how you are going to help me get these invites out? I must > step out of the office for about 2 hours right now. > > I tried sending to 50 emails not 250 and received the same message as > before. How can we make this work? These invitations must go out today. > > Pardon me for being the squeaky wheel, but I need the oil today, please. > > Thanks, > > On Wed, Mar 25, 2026 at 7:39=E2=80=AFAM Mike Conner wrote: > >> Hi Chris, >> >> I hope you are well. TheKey limits the amount of emails that can be sent >> at once to 50 unique email addresses. This policy is in place to limit t= he >> spread of malware virus containing emails. >> >> Please break the email down into smaller units by sending multiple >> emails. Again, limit the total number of recipients to 50 folks, includi= ng >> internal users who you maybe CC'ing on the email. We're sorry for any >> inconvenience this may cause, but it's for the betterment of the company= . >> >> We appreciate your understanding in the matter. >> >> >> Thanks, >> Mike >> >> >> On Wed, 25 Mar at 9:26 AM , Chris Brown wrote: >> >> Hi Rohit, >> >> As my initial email stated... "I am attempting to send an invite to >> approx 250 people to attend an open house we are hosting in a couple of >> weeks." >> >> I was instructed to use mail merge, which I have done. No one on the >> invite list belongs to our organization. They are all external. >> >> Frustratingly I cannot send this mail merge email. Can you please help m= e >> do that? It should be a one time thing. >> >> Thank you. >> >> On Wed, Mar 25, 2026 at 7:04=E2=80=AFAM Rohit Biswas >> wrote: >> >>> Hi Chris, >>> >>> Good Day, >>> =E2=80=8B >>> Thank you for reaching out to The Key IT Support. >>> =E2=80=8B >>> To help us review this request appropriately, could you please share a >>> brief *business justification* for sending this communication to >>> external recipients? >>> >>> It would also be helpfu

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