----==_mimepart_6900ed4889b9e_25bdadb6c0331862e Content-Type: multipart/alternative; boundary="--==_mimepart_6900ed4889a4e_25bdadb6c03318577"; charset=UTF-8 Content-Transfer-Encoding: 7bit ----==_mimepart_6900ed4889a4e_25bdadb6c03318577 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Nimra, Our apologies, as the revision we made to new Invoice 11525= 38 did not include the "/day" verbiage for 9/5 & 9/6 and still stated "/h= r". We have corrected this and the final revised invoice is attached. Thi= s invoice should now be good to go for submission to the government. = Please review and kindly provide an update on the Etransfer payments. Ple= ase reference the email and attachment I sent to you yesterday, which exp= lains how to locate our account for Etransfer payee setup. Thank you.= Regards, Marc Atkinson Senior Client Account Specialist Custom= er Contact & Collections Center 866-226-1702 - Main Line 239-264-1290 -= Direct billing@thekey.com =0D =0D On=0D Mon, 27 Oct at 2:57 PM=0D , Marc Atkinson = wrote:=0D =0D =0D Hi Nimra, =0D =0D We will look into the issue with the setup of the HCA Homecare account a= nd will get back to you as soon as possible. =0D =0D In regard to the billing error. Were you referring to Invoice 1129590, f= or the week of 9/1/25? Sophia assisted you with the removal of the 12:00A= M shift from 9/7 and sent you the revised invoice on 10/13. =0D =0D The invoice has been rebilled to new Invoice 1152538. Please find the at= tached for your records. =0D =0D =0D Regards, =0D =0D Marc Atkinson =0D Senior Client Account Specialist =0D Customer Contact & Collections Center =0D 866-226-1702 - Main Line =0D 239-264-1290 - Direct =0D billing@thekey.com =0D =0D =0D =0D On=0D Wed, 22 Oct at 12:59 PM=0D , 146220 Tanzil-Ur-Rehman Muahammad - Toront= o wrote:=0D =0D Hi Sophia, =0D Please see the attached document. I am having trouble with HCA Homecare=E2= =80=94when I try to set it up, I get an error saying there are no such ac= counts. I=E2=80=99m not sure if visiting the bank would resolve this issu= e. I do see JP Morgan Chase though, would=C2=A0that=C2=A0work? =0D For my other agency, I was able to set everything up through the app as = I tried here, and payments have been processed smoothly. =0D Marc, thank you for your voicemail. There are currently two issues preve= nting me from making payments. First, I still need to set up the HCA Home= care account. Second, an invoice was billed incorrectly=E2=80=94I notifie= d Timon about this ten days ago and have been following up via email and = with the class, but I have not yet received the corrected invoice. Once I= receive it and submit it to LIHN, I will be able to process further paym= ents once reimbursed. If you could help expedite this, I would greatly ap= preciate it. =0D Thank you =0D =0D =0D =0D =0D On Wed, 15 Oct 2025 at 13:55, Sophia Jantz = wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Nimra, =0D =0D =0D =0D Good afternoon. I wanted to prov