--000000000000f725c4064d7b6f2d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Wow! How did I do that!? Ha! *Will Reid* Partner | TheKey Mobile: 513.707.2304 On Fri, Mar 20, 2026 at 4:39=E2=80=AFPM Laura Horval w= rote: > Also- just wanted to make sure that it is spelled Deupree House. Thanks > for all your help! > > > On Fri, Mar 20, 2026 at 4:16=E2=80=AFPM Laura Horval = wrote: > >> Okay, just want to make sure we do whichever is the most seamless and >> appropriate. The dates of service were Jan 2024- Nov 2025 >> >> On Fri, Mar 20, 2026 at 3:18=E2=80=AFPM Lito Delapena >> wrote: >> >>> HI Laura, >>> >>> The Credit memo can be created and applied to their invoices vs placing >>> a credit onto the invoice itself, ill a copy of the credit memo to you = all >>> once its created. >>> >>> Thank you, >>> >>> Lito Delapena >>> >>> Customer Contact and Collections Manager | TheKey >>> >>> Mobile: 619-722-8561 >>> >>> >>> >>> >>> >>> On Fri, Mar 20, 2026 at 9:40=E2=80=AFAM Laura Horval wrote: >>> >>>> Hi Lito, >>>> >>>> Is it cleaner if we can place it on their invoice for the next two >>>> weeks? >>>> >>>> On Fri, Mar 20, 2026 at 12:38=E2=80=AFPM Lito Delapena >>> lito.delapena@thekey.com> wrote: >>>> >>>>> HI Laura, >>>>> >>>>> Got it. Can you provide the service dates to which this $14K pertains= ? >>>>> We could include a collective start and end date on the credit memo f= or >>>>> documentation purposes >>>>> >>>>> Thank you, >>>>> >>>>> Lito Delapena >>>>> >>>>> Customer Contact and Collections Manager | TheKey >>>>> >>>>> Mobile: 619-722-8561 >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> On Fri, Mar 20, 2026 at 9:25=E2=80=AFAM Laura Horval >>>>> wrote: >>>>> >>>>>> Thanks, Lito! The credit would be placed on the Enriched Living >>>>>> Program- ERS Deupree account. It would be utilized towards their cur= rent >>>>>> open balance. >>>>>> >>>>>> On Fri, Mar 20, 2026 at 11:46=E2=80=AFAM Lito Delapena >>>>> lito.delapena@thekey.com> wrote: >>>>>> >>>>>>> Good Morning! >>>>>>> >>>>>>> Happy to help, would this credit memo be similar to what we >>>>>>> completed for Duepree house in December, essentially refunding them >>>>>>> $14,674.00 or would the credit need to be placed on the TheKey Clea= ning >>>>>>> customer account and utilized towards their current open balance? >>>>>>> >>>>>>> Thank yu, >>>>>>> >>>>>>> ito Delapena >>>>>>> >>>>>>> Customer Contact and Collections Manager | TheKey >>>>>>> >>>>>>> Mobile: 619-722-8561 >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Fri, Mar 20, 2026 at 5:55=E2=80=AFAM Timothy Thomas >>>>>>> wrote: >>>>>>> >>>>>>>> @Lito Delapena could you please assist >>>>>>>> Will with issueing this credit? >>>>>>>> >>>>>>>> On Fri, Mar 20, 2026 at 8:46=E2=80=AFAM Will Reid wrote: >>>>>>>> >>>>>>>>> Tim, >>>>>>>>> We are going to have to credit the DH $14,674.00 on their next >>>>>>>>> March invoice. Laura has outlined the issue below. Who all needs = to get >>>>>>>>> this to ensure it=E2=80=99s