--0000000000001916f6064db58318 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon, Lito, do you need anything more from me? On Fri, Mar 20, 2026 at 5:33=E2=80=AFPM Will Reid wrote: > Wow! How did I do that!? Ha! > > > *Will Reid* > > Partner | TheKey > > Mobile: 513.707.2304 > > > > > > On Fri, Mar 20, 2026 at 4:39=E2=80=AFPM Laura Horval = wrote: > >> Also- just wanted to make sure that it is spelled Deupree House. Thanks >> for all your help! >> >> >> On Fri, Mar 20, 2026 at 4:16=E2=80=AFPM Laura Horval wrote: >> >>> Okay, just want to make sure we do whichever is the most seamless and >>> appropriate. The dates of service were Jan 2024- Nov 2025 >>> >>> On Fri, Mar 20, 2026 at 3:18=E2=80=AFPM Lito Delapena >>> wrote: >>> >>>> HI Laura, >>>> >>>> The Credit memo can be created and applied to their invoices vs placin= g >>>> a credit onto the invoice itself, ill a copy of the credit memo to you= all >>>> once its created. >>>> >>>> Thank you, >>>> >>>> Lito Delapena >>>> >>>> Customer Contact and Collections Manager | TheKey >>>> >>>> Mobile: 619-722-8561 >>>> >>>> >>>> >>>> >>>> >>>> On Fri, Mar 20, 2026 at 9:40=E2=80=AFAM Laura Horval >>>> wrote: >>>> >>>>> Hi Lito, >>>>> >>>>> Is it cleaner if we can place it on their invoice for the next two >>>>> weeks? >>>>> >>>>> On Fri, Mar 20, 2026 at 12:38=E2=80=AFPM Lito Delapena >>>> lito.delapena@thekey.com> wrote: >>>>> >>>>>> HI Laura, >>>>>> >>>>>> Got it. Can you provide the service dates to which this $14K >>>>>> pertains? We could include a collective start and end date on the cr= edit >>>>>> memo for documentation purposes >>>>>> >>>>>> Thank you, >>>>>> >>>>>> Lito Delapena >>>>>> >>>>>> Customer Contact and Collections Manager | TheKey >>>>>> >>>>>> Mobile: 619-722-8561 >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> On Fri, Mar 20, 2026 at 9:25=E2=80=AFAM Laura Horval >>>>>> wrote: >>>>>> >>>>>>> Thanks, Lito! The credit would be placed on the Enriched Living >>>>>>> Program- ERS Deupree account. It would be utilized towards their cu= rrent >>>>>>> open balance. >>>>>>> >>>>>>> On Fri, Mar 20, 2026 at 11:46=E2=80=AFAM Lito Delapena >>>>>> lito.delapena@thekey.com> wrote: >>>>>>> >>>>>>>> Good Morning! >>>>>>>> >>>>>>>> Happy to help, would this credit memo be similar to what we >>>>>>>> completed for Duepree house in December, essentially refunding the= m >>>>>>>> $14,674.00 or would the credit need to be placed on the TheKey Cle= aning >>>>>>>> customer account and utilized towards their current open balance? >>>>>>>> >>>>>>>> Thank yu, >>>>>>>> >>>>>>>> ito Delapena >>>>>>>> >>>>>>>> Customer Contact and Collections Manager | TheKey >>>>>>>> >>>>>>>> Mobile: 619-722-8561 >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> On Fri, Mar 20, 2026 at 5:55=E2=80=AFAM Timothy Thomas >>>>>>>> wrote: >>>>>>>> >>>>>>>>> @Lito Delapena could you please assist >>>>>>>>> Will with issueing this credit? >>>>>>>>> >>>>>>>>> On Fri, Mar 20, 2026 at 8:46=E2=8