--000000000000190ff3064c61636d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team, We are pleased to inform you that the technical issue with our service provider, *WellSky*, has been resolved. The error message previously affecting the *Client Tab within WellSky* has been cleared, and full functionality has been restored. Our IT Helpdesk has verified that the area is now performing as expected. - *Current Status:* Resolved - *Impacted Areas:* Client Tab within WellSky - *Action Required:* If you are still experiencing issues, please try refreshing your browser or clearing your cache. We appreciate your patience while we worked with WellSky to resolve this disruption. If further support is required, as always, please reach out to the IT Help Desk by emailing us at *itsupport@thekey.com * or by calling us at *(888) 838-1955*. We're here to help! Kind regards, Mike Conner On Fri, Mar 6, 2026 at 11:25=E2=80=AFAM Audra Williams = wrote: > Thanks Mike! Adding in @Michele Boehmer for > visibility too! > > On Fri, Mar 6, 2026 at 8:01=E2=80=AFAM Mike Conner wrote: > >> Hi Team, >> >> We are currently aware of a technical issue originating with our service >> provider, *WellSky*, which is impacting several areas of our platform. >> >> Please be advised that this issue is causing *users to receive an error >> message when clicking on the Client Tab.* The IT Helpdesk has already >> contacted WellSky support to advocate for a resolution and determine the >> full scope of the disruption. >> >> - >> >> *Current Status:* Investigating (Upstream Provider Issue) >> - >> >> *Impacted Areas:* Client Tab within WellSky >> - >> >> *Workaround:* There is currently no known workaround for this error. >> >> We understand how critical these tools are to your daily operations and >> apologize for the disruption. We will provide further updates as soon as= we >> have confirmation of a resolution from WellSky. >> >> Kind regards, >> >> *Mike Conner* >> IT Manager - Services and Support >> Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com >> TheKey.com >> [image: TheKey] >> > > > -- > Audra Williams > National Director, Quality and Care Innovation > audraw@thekey.com > Mobile: (425) 757-7027 > https://thekey.com > > --000000000000190ff3064c61636d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team, We are pleased to infor= m you that the technical issue with our service provider, WellSky , h= as been resolved. The error message previously affecting the Clien= t Tab within WellSky has been cleared, and full functionality has been = restored. Our IT Helpdesk has verified that the area is now performing as e= xpected. Current Status: Resolved Im= pacted Areas: Client Tab within WellSky Action Requir= ed: If you are still experiencing issues, please try refreshing your br= owser or clearing your cache. We appreciate your patience w= hile we worked with WellSky to resolve this dis