--00000000000097cbda064c5d7f66 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Mike! Adding in @Michele Boehmer for visibility too! On Fri, Mar 6, 2026 at 8:01=E2=80=AFAM Mike Conner = wrote: > Hi Team, > > We are currently aware of a technical issue originating with our service > provider, *WellSky*, which is impacting several areas of our platform. > > Please be advised that this issue is causing *users to receive an error > message when clicking on the Client Tab.* The IT Helpdesk has already > contacted WellSky support to advocate for a resolution and determine the > full scope of the disruption. > > - > > *Current Status:* Investigating (Upstream Provider Issue) > - > > *Impacted Areas:* Client Tab within WellSky > - > > *Workaround:* There is currently no known workaround for this error. > > We understand how critical these tools are to your daily operations and > apologize for the disruption. We will provide further updates as soon as = we > have confirmation of a resolution from WellSky. > > Kind regards, > > *Mike Conner* > IT Manager - Services and Support > Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com > TheKey.com > [image: TheKey] > --=20 Audra Williams National Director, Quality and Care Innovation audraw@thekey.com Mobile: (425) 757-7027 https://thekey.com --00000000000097cbda064c5d7f66 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Mike!=C2=A0 Adding in=C2=A0 @= Michele Boehmer =C2=A0for visibility=C2=A0too! On Fri, Mar 6, 2026 at 8:01=E2=80=AFAM Mike Conner < mike.conner@thekey.com > wrote: Hi T= eam, We are currently aware of a technical issue originating with our= service provider, WellSky , which is impacting several areas of our = platform. Please be advised that this issue is causing users to re= ceive an error message when clicking on the Client Tab. The IT Helpdesk= has already contacted WellSky support to advocate for a resolution and det= ermine the full scope of the disruption. Current Status: Investigating (Upstream Provider Issue) Impacted Areas= : Client Tab within WellSky Workaround: There is = currently no known workaround for this error. We understand= how critical these tools are to your daily operations and apologize for th= e disruption. We will provide further updates as soon as we have confirmati= on of a resolution from WellSky. Kind regards, Mike Conner IT = Manager - Services and Support = Contact IT Support 8am-9= pm est @ (888)838-1955 =C2=A0| =C2=A0 hca.freshdesk.com TheKey.com = <input name=3D"virtru-metadata" type=3D"hidden" value=3D"{"email= -policy":{"disableCopyPaste":false,"disablePrint":= false,"disableForwarding":fal