--0000000000007c4540064d619001 Content-Type: multipart/alternative; boundary="0000000000007c453e064d619000" --0000000000007c453e064d619000 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Chuck, Regarding the recovery of the bonus overpayments, would it be acceptable to spread the deductions over 3 or 4 paychecks? Thanks, Irin On Thu, Mar 19, 2026 at 10:25=E2=80=AFAM Chuck Terlesky wrote: > Hi Irin, > > After speaking with the team, they have asked some additional questions. > > 1) Can the owed amount just come off the future bonus? This is the best > option for everyone involved. > 2) No one wants to have a single payment > 3) Could you please hold off on applying the deduction to this upcoming > paycheck? Two of my employees are worried about making their rent payment= s. > 4) There are 19 pay cycles left in the year - can you spread the payment > across all pay cycles? > 5) Can you provide a breakdown of the "correct final bonus" > > Thanks, > Chuck > > > On Thu, Mar 19, 2026 at 8:04=E2=80=AFAM Sharon Speirs wrote: > >> Thank you Irin for the clarification . >> Yes it=E2=80=99s disappointing for the team but in the end they did not = achieve >> the targets and the message was sent to them quickly so they can plan fo= r >> the reversal. >> I can imagine this was a nightmare for your team as well. >> Kind regards >> Sharon >> >> >> >> >> Sharon, Speirs >> >> General Manager >> >> Vancouver, BC >> >> Office: 778.279.3634 >> >> sspeirs@thekey.com >> >> TheKey.ca >> >> [image: TheKey] >> >> >> >> >> >> >> >> On Wed, Mar 18, 2026 at 3:50=E2=80=AFPM Irin Eva w= rote: >> >>> Hi Tim and team, >>> >>> I wanted to clarify the source of the recent error. >>> >>> The issue was not due to Payroll sending or using the wrong file >>> independently. Rather, the Compensation team provided Payroll with an >>> incorrect file, and that file was used to process the payments. >>> >>> The discrepancy in the file was not identified by Compensation until >>> after Payroll had already been completed. >>> >>> Please let me know if you need any additional details. >>> >>> Thanks, >>> Irin >>> >>> *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email >>> - canadapayroll@thekey.com * >>> >>> >>> Irin Nahar Eva, PCP, PLP (CPM) >>> >>> Payroll Manager - Canada >>> >>> *647-932-6409 * >>> >>> irin.eva@thekey.com >>> >>> >>> >>> >>> On Wed, Mar 18, 2026 at 3:48=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> @Chuck Terlesky payroll sent the wrong file >>>> over, which had the "target" payouts for each employee as opposed to t= he >>>> actuals. >>>> >>>> On Wed, Mar 18, 2026 at 3:29=E2=80=AFPM Sharon Speirs >>>> wrote: >>>> >>>>> Hi Irin >>>>> >>>>> My team is asking about the tax implications, specifically the taxes >>>>> taken off due to the overpayment? >>>>> How does that work so I can let them know how they will get it back? >>>>> Sharon >>>>> >>>>> Sharon, Speirs >>>>> >>>>> General Manager >>>>> >>>>> Vancouver, BC >>>>> >