--000000000000ce357a064d615577 Content-Type: multipart/alternative; boundary="000000000000ce3578064d615576" --000000000000ce3578064d615576 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Irin, After speaking with the team, they have asked some additional questions. 1) Can the owed amount just come off the future bonus? This is the best option for everyone involved. 2) No one wants to have a single payment 3) Could you please hold off on applying the deduction to this upcoming paycheck? Two of my employees are worried about making their rent payments. 4) There are 19 pay cycles left in the year - can you spread the payment across all pay cycles? 5) Can you provide a breakdown of the "correct final bonus" Thanks, Chuck On Thu, Mar 19, 2026 at 8:04=E2=80=AFAM Sharon Speirs = wrote: > Thank you Irin for the clarification . > Yes it=E2=80=99s disappointing for the team but in the end they did not a= chieve > the targets and the message was sent to them quickly so they can plan for > the reversal. > I can imagine this was a nightmare for your team as well. > Kind regards > Sharon > > > > > Sharon, Speirs > > General Manager > > Vancouver, BC > > Office: 778.279.3634 > > sspeirs@thekey.com > > TheKey.ca > > [image: TheKey] > > > > > > > > On Wed, Mar 18, 2026 at 3:50=E2=80=AFPM Irin Eva wr= ote: > >> Hi Tim and team, >> >> I wanted to clarify the source of the recent error. >> >> The issue was not due to Payroll sending or using the wrong file >> independently. Rather, the Compensation team provided Payroll with an >> incorrect file, and that file was used to process the payments. >> >> The discrepancy in the file was not identified by Compensation until >> after Payroll had already been completed. >> >> Please let me know if you need any additional details. >> >> Thanks, >> Irin >> >> *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email >> - canadapayroll@thekey.com * >> >> >> Irin Nahar Eva, PCP, PLP (CPM) >> >> Payroll Manager - Canada >> >> *647-932-6409 * >> >> irin.eva@thekey.com >> >> >> >> >> On Wed, Mar 18, 2026 at 3:48=E2=80=AFPM Timothy Thomas w= rote: >> >>> @Chuck Terlesky payroll sent the wrong file >>> over, which had the "target" payouts for each employee as opposed to th= e >>> actuals. >>> >>> On Wed, Mar 18, 2026 at 3:29=E2=80=AFPM Sharon Speirs >>> wrote: >>> >>>> Hi Irin >>>> >>>> My team is asking about the tax implications, specifically the taxes >>>> taken off due to the overpayment? >>>> How does that work so I can let them know how they will get it back? >>>> Sharon >>>> >>>> Sharon, Speirs >>>> >>>> General Manager >>>> >>>> Vancouver, BC >>>> >>>> Office: 778.279.3634 >>>> >>>> sspeirs@thekey.com >>>> >>>> TheKey.ca >>>> >>>> [image: TheKey] >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> On Wed, Mar 18, 2026 at 11:05=E2=80=AFAM Irin Eva wrote: >>>> >>>>> Hi Sharon: >>>>> >>>>> There was a discrepancy in the bonus amounts for this week=E2=80=99s = Vancouver payroll, >>>>> and we