--Apple-Mail-B8B4DCFF-102A-48AC-8734-CE4A091C6682 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Approve both Joey. Thanks Sent from my iPhone On Nov 6, 2025, at 10:16=E2=80=AF= AM, Joey Taylor <joey.taylor@thekey.com> wrote: =EF=BB=BF Hey Chris, Hope you are well!! Here are more 2 exemptions for t= he Montreal office that I am asking for. 1A. Client =3D E= mma Canci and Angelo Pozzebon and SOC =3D December 27t= h, 2025 1B. Exemption Reason: Client has had a lot of tu= rnover on the weekends (9 different caregivers in a 1 year span) and believe= s a 4% increase is excessive to the level of care he has received. = Proposed Solution: I propose we should put in the 4% increase ra= te for the weekday caregivers (67 hours weekly) and once we have 3 months of= stability over the weekend (47 hours) we will do another increase. 1C.&n= bsp; Tier =3D 1 and Hours per Week =3D 115= Hours 1D. Current Rate =3D $36 per hour, Market= Rate =3D $36 per hour, and Margin =3D 46% 1E. Lifetime Value =3D $185,292 and Weekly Billing Rate &nb= sp;=3D $4,140 2A. Client =3D George and Sonia Madri= nkian and SOC =3D March 3rd, 2025 2B. Exemp= tion Reason: Client has been at 20 hours per week and as of Septemb= er 20th, 2025 they grew to 84 hours per week due to a reassessment. The son i= s furious that he received an increase after adding 60 hours. He gave us a s= core of 3 in Medallia and is nitpicking every aspect of our services. We are= working with the family but keeping the rate as is would go a long way.&nbs= p; 2C. Tier =3D 1 and Hours per Week= =3D 84 hours per week 2D. Current Rate =3D $36= per hour, Market Rate =3D $36 per hour, and Margin =3D= 2E. Lifetime Value =3D $29,880 and = ; Weekly Billing Rate =3D $3,024 Thank you, Joey Taylor Directeur G=C3= =A9n=C3=A9ral/ General Manager 514-907-5065 TheKey.ca = = --Apple-Mail-B8B4DCFF-102A-48AC-8734-CE4A091C6682--