Re: 150290 CDHC - Reconciliation of Denials/ Overpayments & Confirm Correct Invoicing: Payments 985066, 985068, 993859, 993860, 1007416, & 1007419 - [#1341955]

--00000000000070f1720647191cc4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for the update Marc, look forward to chatting tomorrow. *Respectfully, * *Shawntel Sousa, LPN* Client Success Manager | TheKey Mobile: 403-305-6588 Office: 403-301-3777 On Mon, Dec 29, 2025 at 8:36=E2=80=AFAM Marc Atkinson wrote: > Hi Shawntel, > > Thank you for your response. > > We have been in constant contact with CDHC concerning any payment or > invoice discrepancies that have arisen. Please disregard my last email > concerning their overpayments. We are getting everything applied correctl= y > and will discuss in further detail during tomorrow's meeting. > > Regards, > > Marc Atkinson > Senior Client Account Specialist > Customer Contact & Collections Center > 866-226-1702 - Main Line > 239-264-1290 - Direct > billing@thekey.com > > On Fri, 26 Dec at 4:17 PM , Marc Atkinson wrote: > Hi Shawntel, > > We wanted to bring up some possible authorization hours discrepancies for > 5 CDHC clients. I found these while working through the unapplied funds o= n > CDHC's account to confirm why we have these unapplied funds and to confir= m > why they overpaid on 5 shifts. Please see below. > > May you please review these and then confirm if your office needs to reac= h > out to the clients to confirm their current hours coverage? After speakin= g > with the CDHC last week, we found that some clients have changing amounts > of approved hours every month. > > 1. Alan (William) Dalgliesh: CDHC overpaid by 4.21 hours as of DOS 11/10 > 2. Marie Hillier: CDHC overpaid by 2.85 hours as of DOS 11/5 > 3. Fred (Gottfried) Asbjornhus: CDHC overpaid by 1.75 hours as of DOS 11/= 21 > 4. Hafiz Mohammed: CDHC overpaid by 0.93 hours as of DOS 11/23 > 5. Henry "Hank" Benoit: CDHC overpaid by 1.31 hours as of DOS 11/23 > > Thank you! > > Regards, > > Marc Atkinson > Senior Client Account Specialist > Customer Contact & Collections Center > 866-226-1702 - Main Line > 239-264-1290 - Direct > billing@thekey.com > > On Mon, 22 Dec at 3:41 PM , Marc Atkinson > wrote: > Hi Chuck and Shawntel, > > I just got off the phone with Alberta Blue Cross to review their denials > for DOS 11/17-11/28, amongst other matters. Please see below. Also, they > advised that our Provider ID # is 8053, in case your office needs this. > > > *Mary & Ray Albo* > > Reviewed the totals they short paid and confirmed they match what we have > in our system after posting their payment. The clients are responsible fo= r > the total overages seen below that are highlighted in red. > > > > *Carolyne Lewis* > > - ABC confirmed that the $596.89 in the client's responsibility > - On 11/20, the client reached her maximum number of hours, causing a > partial payment for 11/20 and no payments at all for 11/21-11/22. > - According to ABC, this client's hours change every single month. In > November, her hours were less than the 175.37 currently in Wellsky for he= r > auth. This is what caused