Fwd: 150290 CDHC - Reconciliation of Denials/ Overpayments & Confirm Correct Invoicing: Payments 985066, 985068, 993859, 993860, 1007416, & 1007419 - [#1341955]

----==_mimepart_6952a00b631f8_25511d1dac7c7207725f Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Shawntel, Thank you for your response. We have been in constan= t contact with CDHC concerning any payment or invoice discrepancies that = have arisen. Please disregard my last email concerning their overpayments= . We are getting everything applied correctly and will discuss in further= detail during tomorrow's meeting. Regards, Marc Atkinson Senior= Client Account Specialist Customer Contact & Collections Center 866-22= 6-1702 - Main Line 239-264-1290 - Direct billing@thekey.com =0D =0D On=0D Fri, 26 Dec at 4:17 PM=0D , Marc Atkinson wrote:= =0D =0D Hi Shawntel, =0D =0D We wanted to bring up some possible authorization hours discrepancies fo= r 5 CDHC clients. I found these while working through the unapplied funds= on CDHC's account to confirm why we have these unapplied funds and to co= nfirm why they overpaid on 5 shifts. Please see below. =0D =0D May you please review these and then confirm if your office needs to rea= ch out to the clients to confirm their current hours coverage? After spea= king with the CDHC last week, we found that some clients have changing am= ounts of approved hours every month.=C2=A0 =0D =0D 1. Alan (William) Dalgliesh: CDHC overpaid by 4.21 hours as of DOS 11/10= =0D 2. Marie Hillier: CDHC overpaid by 2.85 hours as of DOS 11/5 =0D 3. Fred (Gottfried) Asbjornhus: CDHC overpaid by 1.75 hours as of DOS 11= /21 =0D 4. Hafiz Mohammed: CDHC overpaid by 0.93 hours as of DOS 11/23 =0D 5. Henry "Hank" Benoit: CDHC overpaid by 1.31 hours as of DOS 11/23 =0D =0D Thank you! =0D =0D Regards, =0D =0D Marc Atkinson =0D Senior Client Account Specialist =0D Customer Contact & Collections Center =0D 866-226-1702 - Main Line =0D 239-264-1290 - Direct =0D billing@thekey.com =0D =0D =0D On=0D Mon, 22 Dec at 3:41 PM=0D , Marc Atkinson = wrote:=0D =0D =0D Hi Chuck and Shawntel, =0D =0D I just got off the phone with Alberta Blue Cross to review their denials= for DOS 11/17-11/28, amongst other matters. Please see below. Also, they= advised that our Provider ID # is 8053, in case your office needs this. = =0D =0D =0D Mary & Ray Albo =0D =0D Reviewed the totals they short paid and confirmed they match what we hav= e in our system after posting their payment. The clients are responsible = for the total overages seen below that are highlighted in red. =0D =0D =0D =0D =0D Carolyne Lewis =0D =0D - ABC confirmed that the $596.89 in the client's responsibility =0D - On 11/20, the client reached her maximum number of hours, causing a pa= rtial payment for 11/20 and no payments at all for 11/21-11/22.=C2=A0 =0D= - According to ABC, this client's hours change every single month. In No= vember, her hours were less than the 175.37 currently in Wellsky for her = auth. This is what caused the hours overage. They suggested that we work = with the clien't care manager to ensure that we have the correct authoriz= ation o