--000000000000265940064d516c7b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Joey, I can appreciate your concern. Unfortunately, the phone lines cannot ring simultaneously between you and Desiree. Emily is excited to take on Canada and has already jumped in to start training to support your market(s). Looping in @Bryan Carter and @Matthew Albano to help provide some additional conext on this situation. Best, Cristal On Wed, Mar 18, 2026 at 3:05=E2=80=AFPM Joey Taylor wrote: > Hey Cristal, > > I wanted to follow up on our discussion from yesterday regarding the > intake process. > > From a Montreal perspective, due to the language requirements and nuances > of the market, I would strongly prefer that we keep the current structure > in place, without implementing a backup system for this region. > > That said, if it=E2=80=99s possible for the phone lines to ring simultane= ously > between myself and Desiree, I think that will ensure responsiveness while > maintaining consistency in client experience. > > Montreal continues to generate a high volume of new starts, and I=E2=80= =99ve > maintained a strong close rate in this market. Introducing a backup > unfamiliar with the local dynamics, language expectations, and client > profiles would likely result in a noticeable drop in conversion and overa= ll > performance. > > Thank you, > > Joey Taylor > > *Directeur G=C3=A9n=C3=A9ral/**General Manager* > > 514-907-5065 > > TheKey.ca > > [image: TheKey] > --=20 Cristal Munoz Inside Sales Manager cmunoz@thekey.com Mobile: (616) 729-8114 https://thekey.com --000000000000265940064d516c7b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Joey, I can appreciate your concern. Unfortunately,= the phone lines cannot ring simultaneously between you and Desiree. Emily = is excited to take on Canada and has already jumped in to start training to= support your market(s). Looping in=C2=A0 @= Bryan Carter =C2=A0and=C2=A0 @Matthew = Albano =C2=A0 to help provide some additional conext on this situation.= =C2=A0 Best, Cristal On Wed, Mar 18, 2026 at 3:05=E2=80=AFPM Joey Taylor < joey.taylor@thekey.com > wrote: Hey= Cristal,=C2=A0 I wanted to follow up on our discussion from yesterda= y regarding the intake process. From a Montreal perspective, due to t= he language requirements and nuances of the market, I would strongly prefer= that we keep the current structure in place, without implementing a backup= system for this region. That said, if it=E2=80=99s possible for the = phone lines to ring simultaneously between myself and Desiree, I think that= will ensure responsiveness while maintaining consistency in client experie= nce. Montreal continues to generate a high volume of new starts, and = I=E2=80=99ve maintained a strong close rate in this market. Introducing a b= ackup unfamiliar with the local dynamics, language expectations, and client= profiles would likely result in a noticeable