----==_mimepart_6977e8fb5138e_82353d609242543 Content-Type: multipart/alternative; boundary="--==_mimepart_6977e8fb5130d_82353d609242456" Content-Transfer-Encoding: 7bit ----==_mimepart_6977e8fb5130d_82353d609242456 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Dennis, I have attached the Performance Improvement Plan for Nancy= Allen based on the concerns we reviewed last week. For further edits, th= e original document is still available here: https://docs.google.com/docu= ment/d/1M31hdQ8Vy9rczpCi1oLnirE_UYCgkTcZcJqFZepgg0U/edit?tab=3Dt.0. Next= steps are below: Please review the PIP with Nancy on January 28, 2026 = during your scheduled call. Please ensure the following items are review= ed during this call: The duration of the PIP (30 days). All areas of i= mprovement and the expectations moving forward. Any resources that Nancy= may need to be successful in meeting this expectations. This PIP will r= equire you to host weekly 1:1s with Nancy to review their progress and ch= eck-in on support needs. Following the delivery of the PIP, please sen= d a copy of the form to HRServiceCenter@TheKey.com. They will send it for= signature to both you and Nancy. After this, please send a follow up em= ail to Nancy, BCCing me, for records. I have included a template below in= italics that you can copy into a separate email. Follow Up Template= Hi Nancy, thank you for taking the time to meet with me this afterno= on. I appreciate your willingness to engage in an open and respectful dia= logue. As a quick recap of our discussion, please see the key takeawa= ys and expectations moving forward: You are on a 30 day Performance Imp= rovement Plan beginning today through February 27, 2026. You are expecte= d to respond immediately to all caregiver call-outs, take ownership of se= curing coverage, and follow all established escalation and staffing proce= sses to prevent service gaps. You are responsible for effective caregive= r utilization, including balancing workloads, minimizing unnecessary over= time, and engaging underutilized caregivers to fill open shifts. You are= expected to independently manage a full caseload comparable to peers, ma= intain consistent staffing coverage, and meet productivity expectations f= or the role. Details and specific, measurable expectations are available= for review in the attached PIP. You and I will meet weekly to review yo= ur progress. You are expected to attend each of these meetings and engage= in open, productive dialogue. Thank you again for your time and attent= ion to this matter. Please don=E2=80=99t hesitate to reach out with any q= uestions. Please let me know if you have any questions and would = like to meet before you connect with Nancy! Thank you, Chantal Grin= stead Employee Relations | TheKey HR Business Support | chantalmarie.= grinstead@thekey.com Mobile: 949-781-5944 | Zoom Phone: 531-224-4362 ext= 185323 = On Thu, Jan 22 12:19 PM , Dennis wrote: Hi Chantal, = = Ju