--0000000000000bafc406442006db Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Craig, We=E2=80=99ve finally received the iPhone for Gina. However, it=E2=80=99s c= urrently active with another employee, and we don=E2=80=99t have access to the PIN code nee= ded to unlock it. Could you either provide the unlock code or assist us in resetting the phone and getting it up and running? Thanks, Chuck On Thu, Nov 20, 2025 at 3:16=E2=80=AFPM Craig Ackerson wrote: > Hi Gina, > > The tracking information for your iPhone is 395450742948. > https://www.fedex.com/fedextrack/?trknbr=3D395450742948 > > It looks like it is requesting a payment for taxes of 18.98 CAD. Can one > of you go to this link > https://www.fedex.com/fedextrack/?trknbr=3D395450742948 and pay the fee? > > > Thanks, > > Craig Ackerson > > > Systems Administrator > *Contact IT Support 8 am-9 pm **EST** @ (888)838-1955* | hca.freshdesk.co= m > > On Thu, 13 Nov at 5:52 PM , CharlesTerlesky cterlesky@homecareassistance.com> wrote: > Hi Shibam, > > Gina Pellegerin > 403 or 587 area code > Ship to: 305-37 Richard Way SW, Calgary Alberta, T3E7M8 (Canada) > > What provider are you using? > > Regards, > Chuck > > On Thu, Nov 13, 2025 at 3:15=E2=80=AFPM Shibam Karmakar > wrote: > >> Hi Timothy, >> >> Could you please provide the following details to proceed further: >> >> - Full name of Gina >> - Desired area code for the cell phone number >> - Shipping address >> >> Once we have these details, we can move ahead with the necessary steps. >> Thank you for your prompt attention to this request. >> >> Ticket Number:1296045 >> >> Thanks, >> *Shibam Karmakar * >> Service Desk Engineer >> Contact IT Support 24*7 @ (888)838-1955 | hca.freshdesk.com >> TheKey.com >> [image: TheKey] >> >> We are Happy to Assist You! >> >> On Thu, 13 Nov at 11:21 AM , TheKey Support >> wrote: >> Could we please have an update on this today! >> >> On Wed, Nov 12, 2025 at 11:39=E2=80=AFAM TheKey Support >> wrote: >> >>> Hi Timothy, >>> >>> Thank you for submitting a request to the IT Support team. Your request >>> has the ticket ID 1296045 >>> https://hca.freshdesk.com/helpdesk/tickets/1296045. Please use this >>> ticket ID for any communication regarding this request. The IT Support = team >>> will keep you updated on the progress to resolving your ticket. >>> >>> Thank you >>> >>> > > -- > Chuck Terlesky B.A., CCPE > General Manager > Calgary, Alberta > > Calgary: 403-301-3777 > > TheKey.ca > > [image: TheKey] > > 1296045:611100 > --=20 Chuck Terlesky B.A., CCPE General Manager Calgary, Alberta Calgary: 403-301-3777 TheKey.ca [image: TheKey] --0000000000000bafc406442006db Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable = Hi Craig, We=E2=80=99ve finally received the iPhone for Gina. However, it=E2=80=99= s currently active with another employee, and we don=E2=80=99t have access = to the PIN code needed to unlock it. Could you either provide the unlock co