Re: New Client AX Scheduled: Rebecca Geising, 2/2/26 at 8:30am CST

--000000000000a4188c06498f6891 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Oh no!!!! This is so sad. Do we feel like a wellness check needs called in? Bee Scherer Director, Client Experience | TheKey Mobile: 425.429.1064 On Thu, Jan 29, 2026 at 3:37=E2=80=AFPM Sarah Tenny wrote: > I called Rebecca to confirm. She sounded like she was crying. She said sh= e > had to cancel the assessment because her daughter won=E2=80=99t let her g= o through > with it. > > Sarah Tenny, BSN, MSN > Client Success Manager > sarah.tenny@thekey.com > Mobile: (314) 718-6255 > Office: (314) 863-8989 > TheKey.com > *We value your feedback. Please leave us a Google review > * > > > > On Thu, Jan 29, 2026 at 5:13=E2=80=AFPM Rebbecca Foulon rebbecca.foulon@thekey.com> wrote: > >> Hello St. Louis, >> >> The below Opportunity is ready for an assessment! An intake call has >> already been conducted. Please contact the caller to introduce yourself = and >> confirm the assessment date/time. >> >> **Please confirm the CSM completing assessment. ** >> >> Assessment Date and Time: 2/2/26 at 8:30am CST >> >> Client Name: Rebecca Giesing >> >> Chatter Notes: Client is disabled and is on 4L of O2 due to COPD, uses a >> walker to ambulate. Client is 67 years and she lives with her daughter a= nd >> her family. At the end of our conversation, her daughter was chiming in >> and yelling at her. I asked if everything was ok and she couldn't tell m= e >> much and asked to call me back. Just a note of caution if the daughter i= s >> there during the AX, as I think there's possibly some issues going on in >> the home with the family. >> >> Needs: Rx pickups, showering, med reminders, cooking/meal prep >> >> Referral source: Google >> >> Pets: No >> >> Smokers: No >> >> Schedule: 12 hours a week >> >> Address: 3435 Sims Ave, St. Anne, MO >> <https://www.goo