--000000000000c42245064d7f67cd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Amelia do you want me to call Ryan? We want to grab this one. Audra Williams National Director, Quality and Care Innovation audraw@thekey.com Mobile: (425) 757-7027 https://thekey.com On Fri, Mar 20, 2026 at 7:14=E2=80=AFPM Stephanie Mulhall wrote: > Please see Maria request, we can work on staffing if all is fine? Do we > need consents? > > *Stephanie Mulhall* > *National On Call Manager * > *Ph: 949-383-7041 * > > *I am in the Central Time Zone and am sending this email at a time that > suits my work schedule; please do not feel obligated to reply outside of > your working hours.* > > TheKey.com > [image: TheKey] > > > On Fri, Mar 20, 2026 at 9:12=E2=80=AFPM Maria Prudhont > wrote: > >> @Stephanie Mulhall @Stephanie Romina >> =E2=80=9CRomie=E2=80=9D Romero >> >> Are able to accommodate this 1/1 request? They want Silverado Invoiced >> >> >> *Warmest Regards, * >> MARIA PRUDHONT >> LEAD HOME CARE ADVISOR >> NATIONWIDE >> mprudhont@thekey.com >> >> *CELL: (310) 713-8530DIRECT LINE: (424) 334-0764 * >> https://thekey.com >> >> >> >> On Fri, Mar 20, 2026 at 7:00=E2=80=AFPM Maria Prudhont >> wrote: >> >>> Anyone On call please assist - Ryan from Silverado in WI needs a call >>> back - 2nd request - ryan wants the service billed to Silverado - are w= e >>> able to staff this24/7? >>> >>> >>> >>> *Warmest Regards, * >>> MARIA PRUDHONT >>> LEAD HOME CARE ADVISOR >>> NATIONWIDE >>> mprudhont@thekey.com >>> >>> *CELL: (310) 713-8530DIRECT LINE: (424) 334-0764 * >>> https://thekey.com >>> >>> >>> >>> On Fri, Mar 20, 2026 at 6:25=E2=80=AFPM Maria Prudhont >>> wrote: >>> >>>> >>>> Hi Team Milwaukee, *URGENT - I just got a call from Ryan in Silverado = *- >>>> they need a 1 on 1 ASAP to be billed to Silverado for the following >>>> resident - - since this is being billed to Silverado did you still nee= d me >>>> to create the SF Lead/account so we can have a schedule separately for= this >>>> particular resident? Usually I create a client file and then on Wellsk= y >>>> assign it to Silverado for billing - is that how you guys do it for WI= ? >>>> Please advise if I need to create a file >>>> >>>> - Ryan Nettesheim 414 396 1953 (Caller) >>>> - Silverado >>>> - 7800 Greenbay Road >>>> >>>> - Glendale, Wi 53217 >>>> - 1 on 1 24/7 care billed to facility Silverado >>>> - Lynn Van Campen - Room number 217 >>>> - Single room >>>> - DX Agitation, Dementia >>>> - Walking with a walker - encourage to walk with a walker >>>> - Change in condition, no history of aggression and struck another >>>> resident >>>> - Higher precaution - >>>> - Redirection, etc. >>>> - Scientist by trade - likes conversations - they can walk in the >>>> first floor - loves music and reading , conversations. >>>> - @Amelia Howard @Ashley Alford @Micah Jakoblich ? Please let me >>>> know >>>> >>>> >>>> >>>> *Warmest Regards, * >>>> MARIA PRUDHONT >>>> LEAD HOME CARE ADVISOR >>>