Re: Highlighting Excellence: 5-Star Client Success Managers

--000000000000927bff06484d151e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Congratulations to all the CSMs! Well done! A special shout out to DFW=E2= =80=99s Roxanne Escorpiso!!!!!! Yay!!!!!! =E2=9D=A4=EF=B8=8F On Tue, Jan 13, 2026 at 4:03=E2=80=AFPM Rachel Foster wrote: > Way to go CSM=E2=80=99s! Especially our very own Kristen from Grand Stran= d. > Whoop!! > > > *Rachel Foster* > Caregiver manager/ Client Success Manager > The Key > Grand Strand > rachel.foster@thekey.com > (843)904-2146 > > [image: TheKey Grand Strand] > > > On Tue, Jan 13, 2026 at 4:54=E2=80=AFPM Bridgett Scherer > wrote: > >> Hello all! >> >> I am pleased to provide another update on our Client Success Manager >> Pulse Survey Platform, as well as an exciting update for expanding this >> survey program to all of our clients. >> >> First - we continue to see *perfect 10s across the board for every >> single CSM Pulse Survey received*! This is by far the strongest >> performing area of our entire client feedback program, and continues to >> showcase our exemplary CSM team. We have yet to receive a single CSM Pul= se >> Survey response with a score lower than 10. Please see a few excerpts fr= om >> recent surveys responses: >> >> =F0=9F=8C=9F =E2=80=9CKristal contacted me within a very short time afte= r my call to the >> Key. I am extremely grateful as I was overwhelmed with my moms home >> situation and health change. Kristal was reassuring that help was availa= ble >> and soon. When Kristal and Neli arrived that day I saw and believed we >> would be ok. Thank you!! In addition Kristal has been available and help= ful >> as I determine my changing needs with mom. Hopefully soon I figure out t= he >> best fit for support hours.=E2=80=9D - *Kristal Parris, Toronto* >> >> =F0=9F=8C=9F =E2=80=9CKristen has done an outstanding job helping me sec= ure health aides >> for my sister. She is very knowledgeable and caring. It has been a pleas= ure >> working with her.=E2=80=9D - *Kristen Bourne, Grand Strand* >> >> =F0=9F=8C=9F =E2=80=9CIn my brief time working with Jennifer, I have fou= nd her to be >> extremely prompt, knowledgeable, insightful and caring. Her interactions >> with the person needing care and the rest of the family have been >> impeccable thus far.=E2=80=9D - *Jinniefer Castillo, Chicago* >> >> =F0=9F=8C=9F =E2=80=9CShe has been excellent - we are so grateful for th= e speed at which >> she was able to accommodate us and for how quickly she understood my dad= =E2=80=99s >> personality and needs to match him with amazing caregivers/nurses.=E2=80= =9D - *Maria >> Licoudes, Montreal* >> >> =F0=9F=8C=9F =E2=80=9CShe acted with urgency when we needed someone to c= are for my mother >> in law on short notice. She stayed in touch every step of the way, and w= e >> are so grateful to her=E2=80=9D - *Roxanne Escropiso, Dallas* >> >> =F0=9F=8C=9F =E2=80=9CNicole is very knowledgeable in the field of home = care esp working >> with more