--00000000000014077006484c280d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Way to go CSM=E2=80=99s! Especially our very own Kristen from Grand Strand.= Whoop!! *Rachel Foster* Caregiver manager/ Client Success Manager The Key Grand Strand rachel.foster@thekey.com (843)904-2146 [image: TheKey Grand Strand] On Tue, Jan 13, 2026 at 4:54=E2=80=AFPM Bridgett Scherer wrote: > Hello all! > > I am pleased to provide another update on our Client Success Manager Puls= e > Survey Platform, as well as an exciting update for expanding this survey > program to all of our clients. > > First - we continue to see *perfect 10s across the board for every single > CSM Pulse Survey received*! This is by far the strongest performing area > of our entire client feedback program, and continues to showcase our > exemplary CSM team. We have yet to receive a single CSM Pulse Survey > response with a score lower than 10. Please see a few excerpts from recen= t > surveys responses: > > =F0=9F=8C=9F =E2=80=9CKristal contacted me within a very short time after= my call to the > Key. I am extremely grateful as I was overwhelmed with my moms home > situation and health change. Kristal was reassuring that help was availab= le > and soon. When Kristal and Neli arrived that day I saw and believed we > would be ok. Thank you!! In addition Kristal has been available and helpf= ul > as I determine my changing needs with mom. Hopefully soon I figure out th= e > best fit for support hours.=E2=80=9D - *Kristal Parris, Toronto* > > =F0=9F=8C=9F =E2=80=9CKristen has done an outstanding job helping me secu= re health aides for > my sister. She is very knowledgeable and caring. It has been a pleasure > working with her.=E2=80=9D - *Kristen Bourne, Grand Strand* > > =F0=9F=8C=9F =E2=80=9CIn my brief time working with Jennifer, I have foun= d her to be > extremely prompt, knowledgeable, insightful and caring. Her interactions > with the person needing care and the rest of the family have been > impeccable thus far.=E2=80=9D - *Jinniefer Castillo, Chicago* > > =F0=9F=8C=9F =E2=80=9CShe has been excellent - we are so grateful for the= speed at which she > was able to accommodate us and for how quickly she understood my dad=E2= =80=99s > personality and needs to match him with amazing caregivers/nurses.=E2=80= =9D - *Maria > Licoudes, Montreal* > > =F0=9F=8C=9F =E2=80=9CShe acted with urgency when we needed someone to ca= re for my mother in > law on short notice. She stayed in touch every step of the way, and we ar= e > so grateful to her=E2=80=9D - *Roxanne Escropiso, Dallas* > > =F0=9F=8C=9F =E2=80=9CNicole is very knowledgeable in the field of home c= are esp working > with more senior adults and their unique needs. Nicole has tremendous > patience with her clients / families that are tech challenged! Nicole > walked me through all the electronic payment system and invoice sites.=E2= =80=9D - *Nicole > Bell, Boston* > > Please join me in congratulatin