--0000000000000d76fe064b940084 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team, I am bumping this back up in your inboxes to see if there is any additional feedback on the proposed Couples Care Intake & Scheduling SOP. I would like to streamline this process and have a training ready for rollout no later than March. Before we proceed, I want to ensure we have incorporated feedback from your teams. Please let me know if you have any further input. Best, On Wed, Feb 18, 2026 at 7:44=E2=80=AFAM Audra Williams = wrote: > Hi Team! > > As part of our efforts to streamline the Couples Care intake and > scheduling process, I=E2=80=99ve completed a first draft of a proposed SO= P. DRAFT: > Couples Care Intake, Scheduling and Billing Process > Our > goal is to ensure the workflow is clear, operationally practical for the > field, and fully aligned with billing requirements. > > I would greatly value your input to help refine this before broader > rollout. Please feel free to add comments directly within the document, o= r > reach out to me if you=E2=80=99d prefer to discuss feedback live. I am h= appy to > connect at any time to review together. Also, pleas share with your SME'= s > in your regions for feedback. > > Thank you in advance for your partnership and expertise in helping us > build a process that works well for both operations and billing teams. > Best, > > -- > Audra Williams > National Director, Quality and Care Innovation > audraw@thekey.com > Mobile: (425) 757-7027 > https://thekey.com > > --=20 Audra Williams National Director, Quality and Care Innovation audraw@thekey.com Mobile: (425) 757-7027 https://thekey.com --0000000000000d76fe064b940084 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team, I am bumping this back up in your inboxes to see = if there is any additional feedback on the proposed Couples Care Intake &am=