--000000000000487feb063d73c079 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Tiffany, Thank you for this very helpful clarification regarding CareScout and Genworth clients. Could you please clarify if this process applies only to future clients, or if it also needs to be applied retroactively to clients we are currently serving? Thank you for your assistance. On Thu, Aug 28, 2025 at 12:48=E2=80=AFPM Tiffany Silton wrote: > Dear Team, > > We wanted to take a minute to clarify our relationship with *CareScout* > and how it applies to *Genworth clients*. > > Our partnership with CareScout includes *all Genworth clients*. This > means: > > - > > If a client comes to us without a CareScout number, you can assume > that *all Genworth clients are CareScout clients*. Help guide them to > locating their CareScout number so that we can add that their account = with > us. > - > > These clients must be set up using *CareScout rates*. > - > > To improve visibility and consistency, a *CareScout tag* should be > added to the client profile in *WellSky* for every Genworth client. > > Please begin applying this process immediately so we maintain proper > alignment and positive partnership with CareScout and ensure accurate > client setup across the board. > > Thank you for your attention to this update and for helping us streamline > operations. > > Best regards, > Tiffany Silton > Director, Division Operations > > tsilton@thekey.com > (760) 889-2188 > TheKey.com > [image: TheKey] > --=20 Yukari Roberts General Manager * Please note my email has changed: * yroberts@thekey.com (888) 285-4913 TheKey.com [image: TheKey] --000000000000487feb063d73c079 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Tiffany, Thank you for= this very helpful clarification regarding CareScout and Genworth clients. Could you please clarify if this process applies o= nly to future clients, or if it also needs to be applied retroactively to c= lients we are currently serving? Thank you for you= r assistance. On Thu, Aug 28, 2025 at 12:48=E2=80=AFPM Tiffany Silton < tsilton@thekey.com > wrote: =C2=A0 =C2= =A0Dear Team, We wanted to take a minute to clarify our relationship with Care= Scout and how it applies to Genworth clients . Our partnership with CareScout includes all Genworth clients . This means: If a client comes to us without a CareScout number, you can assume that = all Genworth clients are CareScout clients . Help guide the= m to locating their=C2=A0CareScout number so that we can add that their=C2= =A0account with us. These clients must be set up using CareScout rates . To improve visibility and consistency, a CareScout tag = should be added to the