This is a multipart message in MIME format. ------=_NextPart_000_0290_01DC8A43.0E7EB8A0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0291_01DC8A43.0E7EB8A0" ------=_NextPart_001_0291_01DC8A43.0E7EB8A0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hi Chantal, =20 To get the best results for the Toronto region, I recommend reaching out = to Timothy Thomas. While Corporate WC focuses solely on support for the = U.S., Timothy provides the dedicated oversight and regional expertise = required for our Canadian safety and claims processes. He'll likely be = able to walk you through the appropriate steps or refer you to someone = in Toronto who can assist you.=20 =20 Warm regards, DeeAnne Flegel Director, Employee Benefits and Risk Management deeanne.flegel@thekey.com (561) 917-6848 cell (650) 242-3954 fax www.TheKey.com =20 =20 **Please note - I am sending this email at a time that suits my work = schedule; please do not feel obliged to reply outside of your working = hours.** =20 From: Chantal-Marie Grinstead =20 Sent: Tuesday, January 20, 2026 6:56 PM To: Jazman Ramos Cc: DeeAnne Flegel ; Emily Kraeter = ; Timothy Thomas Subject: URGENT: Request for WC Guidance (Toronto) =20 Hello, Can you please provide guidance on the appropriate process for Risk = Management/Workers Compensation in Toronto?=20 I will include a case summary below. Note: DeeAnne's team shared that = Tim Thomas may be the best point of contact for the region so I have = included him here for visibility as well. =20 Case Summary: On January 15, 2026, a Toronto caregiver reported to the = office that she was feeling dizzy during her shift. After getting home, = her symptoms worsened to include a headache, difficulty breathing, and = feeling cold. She called paramedics around 8:00 PM that evening. CG = reports that she knows of carbon monoxide exposure at CL's home. CG = reported that upon being tested by paramedics, they told her that she = had a high level of carbon monoxide in her system and that the CL's home = should be tested. She declined to go to the hospital at this time. She = reported this to CGM Jhonna Vallejo. CGM states that she informed GM = Timon Page and CSM Kristal Parris. CG reported that she notified CL's = POC. It is not clear yet if CGM, CSM, GM or POC took any additional = action. CG called today and claims to have liver damage and that her = "body is poisioned" due to the ongoing working conditions. Additional Information: * She is requesting four weeks of PSL. * CGM shared that two weeks prior to this incident, the CG reported = concerns about her health and asked to be removed from the case after = January.=20 * CGM shared a doctor's note, provided by CG, to CSM and GM.=20 * CG has since revised her statement to state that paramedics may have = not detected high levels of carbon monoxide in her body.=20 =20 Thank you,=20 =20 Chantal Grinstead HR Generalist (West & Midwest) | TheKey Work Mobile: 949-781