--000000000000451940064092c66b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Okay thank you Cathy Gerth the CSM will follow up we just wanted to make sure it wasn=E2=80=99t on our end. Appreciate the follow up Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Tue, Oct 7, 2025 at 7:54=E2=80=AFAM Cathy Saari wro= te: > Hi Sharon, > > The Versapay system is saying that the card is expired. Has she gotten a > new card lately with a new expiration date? I tried the card again and i= t > declined. > > Thanks, Cathy > > > Cathy Saari > Collections & Contact Center Specialist 2| TheKey > 1-866-226-1702 > billing@thekey > Hours-8:00am -5:00pm EST M-F > > > > > On Mon, 6 Oct at 4:20 PM , SharonSpeirs wrote: > Good afternoon, team. > > I just received a call from Sharon Green, the payer for client Irene > Senft. Sharon shared that her recent invoice dated October 3, 2025, > #1145382, was declined according to an email from TheKey. She is getting > frustrated because the same thing happened last week due to a glitch on o= ur > end. She wonders if it happened again this week, as there is no issue wit= h > her credit card. Could you please look into this and get back to us so we > can inform the payer. > Thanks in advance. > Sharon > > Sharon Speirs > General Manager > sspeirs@thekey.com > Mobile: (778) 991-3361 > Office: (778) 279-3634 > TheKey.com > *We value your feedback. Please leave us a Google review* > > > > 1244256:611100 > --000000000000451940064092c66b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Okay thank you Cathy Gerth the CSM will follow up we just= wanted to make sure it wasn=E2=80=99t on our end. A= ppreciate the follow up Sharon=C2=A0 = Sharon, Speirs General Mana= ger Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca =C2=A0=C2=A0 <span style=3D