Re: Irene Senft (157927) client calling that they got the same message as previous week re card declined - [#1244256]

----==_mimepart_68e529ab6df76_1da3faed1b223b0134076e3 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Sharon,=C2=A0 The Versapay system is saying that the card is expir= ed. =C2=A0Has she gotten a new card lately with a new expiration date?=C2= =A0 I tried the card again and it declined. Thanks, Cathy=C2=A0=C2=A0= Cathy Saari Collections & Contact Center Specialist 2|=C2=A0T= heKey 1-866-226-1702 billing@thekey Hours-8:00am -5:00pm EST M-F = =0D =0D On=0D Mon, 6 Oct at 4:20 PM=0D , SharonSpeirs wrote:=0D= =0D Good afternoon, team. =0D =0D I just received a call from Sharon Green, the payer for client Irene Sen= ft. Sharon shared that her recent invoice dated October 3, 2025, #1145382= , was declined according to an email from TheKey. She is getting frustrat= ed because the same thing happened last week due to a glitch on our end. = She wonders if it happened again this week, as there is no issue with her= credit card. Could=C2=A0you please look into this and get back to us so = we can inform the payer. =0D Thanks in advance. =0D Sharon =0D =0D =0D =0D =0D =0D =0D Sharon Speirs=0D =0D =0D =0D =0D General Manager=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D sspeirs@thekey.com=0D =0D =0D =0D =0D =0D Mobile: (778) 991-3361 Office: (778) 279-3634 =0D= =0D =0D =0D TheKey.com=0D =0D =0D =0D =0D =0D =0D =0D We value your feedback. Please leave us a Google review=0D= =0D =0D =0D =0D =0D ----==_mimepart_68e529ab6df76_1da3faed1b223b0134076e3 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi Sharon,=C2=A0 =0D =0D The Versapay system is saying that the card is expired. = =C2=A0Has she gotten a new card lately with a new expiration date?=C2=A0 = I tried the card again and it declined. =0D =0D Thanks, Cathy=C2=A0=C2=A0 =0D =0D =0D =0D =0D Cathy Saari =0D =0D Collections &amp; Contact Center Specialist 2|=C2=A0= TheKey =0D =0D 1-866-226-1702 =0D billing@thekey =0D Hours-8:00am -5:00pm EST M-F =0D <span id=3D"docs-internal-guid-782bab3c-7fff-a74d