--000000000000c5c4e70640d22325 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Diane, You should not work from my spreadsheet, instead, use the Salesforce list view, which I included in the previous email. Tiffany Silton Director, Division Operations tsilton@thekey.com (760) 889-2188 TheKey.com [image: TheKey] On Fri, Oct 10, 2025 at 11:30=E2=80=AFAM Diane Mockenhaupt wrote: > Hi Tiffany, > > Yes I am working from your spreadsheet. I am able to approve but the > process to choose no for rate increase is not working. For example Miriam > Orlov had a rate increase earlier this year. I get an error when followin= g > process to indicate no to rate change. I am adding to comments. > > > Thanks, > Diane > > On Fri, Oct 10, 2025 at 12:57=E2=80=AFPM Tiffany Silton > wrote: > >> Hi Diane, >> Any increases that were processed in July, Aug or Sept have been >> removed from the report and your SF approval queue. To make any changes= , >> go into your list view. I've attached your file here. >> https://homecareassistance.lightning.force.com/lightning/o/Annual_Rate_C= hange__c/list?filterName=3DChicago. >> This is where you will make necessary changes. >> Tiffany Silton >> Director, Division Operations >> >> tsilton@thekey.com >> (760) 889-2188 >> TheKey.com >> [image: TheKey] >> >> >> On Fri, Oct 10, 2025 at 7:55=E2=80=AFAM Diane Mockenhaupt > dmockenhaupt@thekey.com> wrote: >> >>> Good morning Tiffany, >>> >>> May I clarify, please? I have many rate increases indicated on the >>> spreadsheet you shared but none are in my approval queue. If I have non= e in >>> the approval queue, does that mean I do not actually have any rate >>> increases this round? I put through increases in September for October= . >>> The entries I've reviewed on the spreadsheet are duplicates, and the cl= ient >>> had an increase earlier this year. The directions you provided are not >>> working. I cannot submit the approval. I am adding notes to comments = but >>> do not want to submit for approval if the rate change indicates yes. It= 's >>> not allowing me to change to no. >>> >>> Thanks, >>> Diane >>> >>> On Wed, Oct 8, 2025 at 1:06=E2=80=AFPM Tiffany Silton >>> wrote: >>> >>>> Hi Team, >>>> >>>> The Ad Hoc 4% rate increases have now been loaded into Salesforce. >>>> Please note that any rate increase records entered prior to today have= been >>>> removed to ensure consistency with the this process. >>>> >>>> What this means: >>>> All General Managers must review and approve the newly added Ad Hoc 4% >>>> increases by Friday, October 10. >>>> >>>> You can find all of these in your approval que, but here is the also >>>> the report for your review: >>>> https://homecareassistance.lightning.force.com/lightning/r/Report/00OU= H0000068PnN2AU/view?queryScope=3DuserFolders >>>> >>>> ONLY The following client groups are excluded from this increase: >>>> >>>> - >>>> >>>> VA Clients >>>> - >>>> >>>> Clients with a =E2=80=9CPartner Rate Exception =3D