--0000000000003fef0f0640d22889 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Ok, thank you. On Fri, Oct 10, 2025 at 1:32=E2=80=AFPM Tiffany Silton = wrote: > Hi Diane, > You should not work from my spreadsheet, instead, use the Salesforce list > view, which I included in the previous email. > Tiffany Silton > Director, Division Operations > > tsilton@thekey.com > (760) 889-2188 > TheKey.com > [image: TheKey] > > > On Fri, Oct 10, 2025 at 11:30=E2=80=AFAM Diane Mockenhaupt dmockenhaupt@thekey.com> wrote: > >> Hi Tiffany, >> >> Yes I am working from your spreadsheet. I am able to approve but the >> process to choose no for rate increase is not working. For example Miria= m >> Orlov had a rate increase earlier this year. I get an error when followi= ng >> process to indicate no to rate change. I am adding to comments. >> >> >> Thanks, >> Diane >> >> On Fri, Oct 10, 2025 at 12:57=E2=80=AFPM Tiffany Silton >> wrote: >> >>> Hi Diane, >>> Any increases that were processed in July, Aug or Sept have been >>> removed from the report and your SF approval queue. To make any change= s, >>> go into your list view. I've attached your file here. >>> https://homecareassistance.lightning.force.com/lightning/o/Annual_Rate_= Change__c/list?filterName=3DChicago. >>> This is where you will make necessary changes. >>> Tiffany Silton >>> Director, Division Operations >>> >>> tsilton@thekey.com >>> (760) 889-2188 >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Fri, Oct 10, 2025 at 7:55=E2=80=AFAM Diane Mockenhaupt >> dmockenhaupt@thekey.com> wrote: >>> >>>> Good morning Tiffany, >>>> >>>> May I clarify, please? I have many rate increases indicated on the >>>> spreadsheet you shared but none are in my approval queue. If I have no= ne in >>>> the approval queue, does that mean I do not actually have any rate >>>> increases this round? I put through increases in September for Octobe= r. >>>> The entries I've reviewed on the spreadsheet are duplicates, and the c= lient >>>> had an increase earlier this year. The directions you provided are no= t >>>> working. I cannot submit the approval. I am adding notes to comments= but >>>> do not want to submit for approval if the rate change indicates yes. I= t's >>>> not allowing me to change to no. >>>> >>>> Thanks, >>>> Diane >>>> >>>> On Wed, Oct 8, 2025 at 1:06=E2=80=AFPM Tiffany Silton >>>> wrote: >>>> >>>>> Hi Team, >>>>> >>>>> The Ad Hoc 4% rate increases have now been loaded into Salesforce. >>>>> Please note that any rate increase records entered prior to today hav= e been >>>>> removed to ensure consistency with the this process. >>>>> >>>>> What this means: >>>>> All General Managers must review and approve the newly added Ad Hoc >>>>> 4% increases by Friday, October 10. >>>>> >>>>> You can find all of these in your approval que, but here is the also >>>>> the report for your review: >>>>> https://homecareassistance.lightning.force.com/lightning/r/Report/00O= UH0000068PnN2AU/view?qu