--000000000000aaa851064d749443 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I don=E2=80=99t see anything on my calendar. Can I be added? Matthew Albano Director of Inside Sales matthew.albano@thekey.com Mobile: (781) 710-0688 Office: (603) 884-9574 https://thekey.com *We value your feedback. Please leave us a Google review* On Thu, Mar 19, 2026 at 1:55=E2=80=AFPM Timothy Thomas wrot= e: > Hi all, > > I found time for us tomorrow. Let me know if that doesn't work for you. > > Tim > > On Wed, Mar 18, 2026 at 3:58=E2=80=AFPM Bryan Carter > wrote: > >> Love to hear about your growth! That is great news for you and the team. >> >> @Timothy Thomas , do you mind finding some time for us to >> connect and discuss the best approach? With our upcoming launch on 4/1, = we >> can't have only Desiree available to support the Montreal office. I'd li= ke >> to discuss options and align on the final approach for 4/1. >> >> Thank you! >> -- >> Bryan Carter >> VP of Inside Sales >> bryan.carter@thekey.com >> Mobile: (901) 489-3960 >> https://thekey.com >> >> >> >> On Wed, Mar 18, 2026 at 2:49=E2=80=AFPM Joey Taylor >> wrote: >> >>> Hi Everyone, >>> >>> Nice to meet you Bryan, and thank you for the detailed explanation. >>> >>> I=E2=80=99d be happy to hop on a call to discuss this further and explo= re the >>> best approach. >>> >>> That said, I did want to share my perspective. While I=E2=80=99m sure E= mily is a >>> strong asset to the team, Montreal=E2=80=99s continued growth has large= ly been >>> driven by the volume of calls I personally handle, and my conversion ra= te >>> in this market speaks for itself. Between Desiree and myself, it is qui= te >>> rare that calls are missed. >>> >>> Given the momentum we are seeing in Montreal, I would greatly appreciat= e >>> that we keep the current structure in place so we can continue building= on >>> what is already working effectively in this market. >>> >>> Looking forward to connecting further. >>> >>> On Wed, Mar 18, 2026 at 3:47=E2=80=AFPM Mark Warner >>> wrote: >>> >>>> It is a true statement that we are not able to route a phone call / >>>> number to both a Zoom Phone Call Queue and Zoom Contact Center Regiona= l >>>> Queue simultaneously. >>>> >>>> On Wed, Mar 18, 2026 at 2:35=E2=80=AFPM Bryan Carter >>>> wrote: >>>> >>>>> Thanks, Cristal! >>>>> >>>>> Hi Joey, nice to meet you over email. I will let Mark correct me if >>>>> I'm wrong, but Zoom will not allow us to ring both the local team and= zoom >>>>> contact center simultaneously to see who answers first. With our curr= ent >>>>> design, the intake call first rings the contact center (intake team);= after >>>>> a set number of seconds, it can begin ringing the local team. If the = local >>>>> team cannot answer, the call will overflow to your voicemail at the l= ocal >>>>> level so that you can follow up. >>>>> >>>>> Echoing what Cristal said, Emily is one of our top LHAs with TheKey >>>>> and would be a valuable