--00000000000095cd3d064d749817 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Matt, I just added you. Thanks. -- Bryan Carter VP of Inside Sales bryan.carter@thekey.com Mobile: (901) 489-3960 https://thekey.com On Fri, Mar 20, 2026 at 8:22=E2=80=AFAM Matthew Albano wrote: > I don=E2=80=99t see anything on my calendar. Can I be added? > > Matthew Albano > Director of Inside Sales > matthew.albano@thekey.com > Mobile: (781) 710-0688 > Office: (603) 884-9574 > https://thekey.com > *We value your feedback. Please leave us a Google review* > > > > > On Thu, Mar 19, 2026 at 1:55=E2=80=AFPM Timothy Thomas wr= ote: > >> Hi all, >> >> I found time for us tomorrow. Let me know if that doesn't work for you. >> >> Tim >> >> On Wed, Mar 18, 2026 at 3:58=E2=80=AFPM Bryan Carter >> wrote: >> >>> Love to hear about your growth! That is great news for you and the team= . >>> >>> @Timothy Thomas , do you mind finding some time for us >>> to connect and discuss the best approach? With our upcoming launch on 4= /1, >>> we can't have only Desiree available to support the Montreal office. I'= d >>> like to discuss options and align on the final approach for 4/1. >>> >>> Thank you! >>> -- >>> Bryan Carter >>> VP of Inside Sales >>> bryan.carter@thekey.com >>> Mobile: (901) 489-3960 >>> https://thekey.com >>> >>> >>> >>> On Wed, Mar 18, 2026 at 2:49=E2=80=AFPM Joey Taylor >>> wrote: >>> >>>> Hi Everyone, >>>> >>>> Nice to meet you Bryan, and thank you for the detailed explanation. >>>> >>>> I=E2=80=99d be happy to hop on a call to discuss this further and expl= ore the >>>> best approach. >>>> >>>> That said, I did want to share my perspective. While I=E2=80=99m sure = Emily is >>>> a strong asset to the team, Montreal=E2=80=99s continued growth has la= rgely been >>>> driven by the volume of calls I personally handle, and my conversion r= ate >>>> in this market speaks for itself. Between Desiree and myself, it is qu= ite >>>> rare that calls are missed. >>>> >>>> Given the momentum we are seeing in Montreal, I would greatly >>>> appreciate that we keep the current structure in place so we can conti= nue >>>> building on what is already working effectively in this market. >>>> >>>> Looking forward to connecting further. >>>> >>>> On Wed, Mar 18, 2026 at 3:47=E2=80=AFPM Mark Warner >>>> wrote: >>>> >>>>> It is a true statement that we are not able to route a phone call / >>>>> number to both a Zoom Phone Call Queue and Zoom Contact Center Region= al >>>>> Queue simultaneously. >>>>> >>>>> On Wed, Mar 18, 2026 at 2:35=E2=80=AFPM Bryan Carter >>>>> wrote: >>>>> >>>>>> Thanks, Cristal! >>>>>> >>>>>> Hi Joey, nice to meet you over email. I will let Mark correct me if >>>>>> I'm wrong, but Zoom will not allow us to ring both the local team an= d zoom >>>>>> contact center simultaneously to see who answers first. With our cur= rent >>>>>> design, the intake call first rings the contact center (intake team)= ; after >>>>>> a set number of