----==_mimepart_6983ac0b58474_1f975036b3029479198 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timon, Thank you for sending the communication between Shakila Sha= h and yourself. We will review the client's request and get back to y= ou shortly with additional information. Regards, Marc Atkinson T= eam Leader Customer Contact & Collections Center 866-226-1702 - Main Li= ne 239-264-1290 - Direct Line marc.atkinson@thekey.com =0D =0D On=0D Tue, 3 Feb at 4:42 PM=0D , Marc Atkinson = wrote:=0D =0D =0D =0D =0D Hi Timon, =0D =0D =E2=80=8BThe account of Ghodsi Eighanian was just flagged for no payment= s being made since the start of care. I read through the information betw= een yourself and Cathy and need to clarify how we are being paid for the = client's service. =0D =0D You mentioned that the client's payments are coming through a government= program. May you please confirm what government program this is and if t= he client is paying us directly or if the government is paying us directl= y? We do not have any payment information on file in the CCA that was upl= oaded into Wellsky yesterday nor any mention of how we are specifically b= eing paid.=C2=A0 =0D =0D Also, I noticed that the CCA is under Shakila Shahmohammadloo and Farahm= and Shahmohammadloo. Are these the client's contacts and the people we ne= ed to reach out to for payment? =0D =0D Moving forward, it is very important that we have this information prior= to care starting. We are now at the point where the client is already re= ceiving past due notifications in Versapay.=C2=A0=C2=A0 =0D =0D Thank you! =0D =C2=A0=0D =0D Invoice Number =0D Invoice Date =0D Invoice Amount =0D Amount Paid =0D Amount Remaining =0D Due Date =0D Days Overdue =0D Service Start Date =0D Service End Date =0D =0D =0D 1223878 =0D 1/14/2026 =0D $470.00 =0D $0.00 =0D $470.00 =0D 1/16/2026 =0D 18 =0D 1/8/2026 =0D 1/9/2026 =0D =0D =0D 1228440 =0D 1/21/2026 =0D $846.00 =0D $0.00 =0D $846.00 =0D 1/23/2026 =0D 11 =0D 1/13/2026 =0D 1/16/2026 =0D =0D =0D 1235360 =0D 1/28/2026 =0D $1,316.00 =0D $0.00 =0D $1,316.00 =0D 1/30/2026 =0D 4 =0D 1/19/2026 =0D 1/25/2026 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D $2,632.00 =0D =0D =0D =0D =0D =0D =0D =0D Regards, =0D =0D Marc Atkinson =0D Team Leader =0D Customer Contact & Collections Center =0D 866-226-1702 - Main Line =0D 239-264-1290 - Direct Line =0D marc.atkinson@thekey.com =0D =0D =0D =0D =0D =0D On=0D Wed, 14 Jan at 3:55 PM=0D , Timon Page wrote:= =0D =0D =0D =0D =0D Thanks Cathy! =0D =0D =0D =0D =0D =0D Best regards, =C2=A0Timon Page=0D =0D =0D =0D =0D =0D General Manager, Ontario =0D =0D =0D timon.page@thekey.com =0D =0D =0D Mobile: (437) 223-0841 =0D =0D =0D =0D TheKey.ca =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Wed, Jan 14, 2026 at 3:22=E2=80=AFPM Cathy Saari = wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Timon,=C2=A0 =0D =0D =0D =0D Since this involved the government program, inv