--000000000000d31401064838ba08 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Patient 1000000000105079 linked to Salesforce. However, I cannot delete patient 1000000000105083 using the API. ClearCare team, please help to delete manually. On Mon, Jan 12, 2026 at 4:19=E2=80=AFPM Joey Taylor wrote: > Good Afternoon, > > It is not possible because there have already been shifts (the schedule i= s > completely built). The entire profile is created and documents are > uploaded. > > Thanks, > > On Mon, Jan 12, 2026 at 5:16=E2=80=AFPM Alber Diaz wro= te: > >> Hi Joey, >> Patient 1000000000105083 is already linked to the Salesforce opportunity= , >> can you delete 1000000000105079 instead? Or is not possible because alre= ady >> have shifts? >> >> On Mon, Jan 12, 2026 at 2:25=E2=80=AFPM Joey Taylor >> wrote: >> >>> Thank you very much! >>> Both these clients are successfully integrated. >>> 1. Violaine Dalati 2. June McLellan For the client Barbara Payson, I >>> had to manually build this one in Wellsky as the case was starting at 6= AM >>> tomorrow and our staffing team needed to work on it urgently. I see now >>> that we have 2 Barbara Payson accounts in Wellsky. >>> Can please make sure these 2 accounts are linked: >>> https://montreal.clearcareonline.ca/clients/1000000000105079/ >>> *and * >>> https://homecareassistance.lightning.force.com/lightning/r/Opportunity/= 006UH00000YLyaIYAT/view* >>> This account can be deleted (if you can't delete it, I will deactivate = it >>> in Wellsky) as it is a duplicate*: >>> https://montreal.clearcareonline.ca/clients/1000000000105083/ Thank >>> you for the help! >>> >>> On Mon, Jan 12, 2026 at 3:20=E2=80=AFPM Ofelia Lopez Sanchez >> ofelia.sanchez@thekey.com> wrote: >>> >>>> Hi Audra >>>> >>>> The record was successfully re-processed by the integration, can you >>>> confirm if it now looks correct? >>>> >>>> thanks! >>>> Ofelia Lopez >>>> >>>> On Mon, Jan 12, 2026 at 3:04=E2=80=AFPM Audra Williams >>>> wrote: >>>> >>>>> Adding in Workato team. >>>>> >>>>> Audra Williams >>>>> Director, Divisional Operations >>>>> audraw@thekey.com >>>>> Mobile: (425) 757-7027 >>>>> https://thekey.com >>>>> >>>>> >>>>> >>>>> On Mon, Jan 12, 2026 at 11:17=E2=80=AFAM Joey Taylor >>>>> wrote: >>>>> >>>>>> Good Afternoon, >>>>>> >>>>>> This is the 3rd conversion that has not been integrated properly. >>>>>> >>>>>> >>>>>> https://homecareassistance.lightning.force.com/lightning/r/Opportuni= ty/006UH00000Y8uRGYAZ/view >>>>>> >>>>>> Thanks, >>>>>> >>>>>> On Mon, Jan 12, 2026 at 11:27=E2=80=AFAM Joey Taylor >>>>>> wrote: >>>>>> >>>>>>> Good Morning, >>>>>>> >>>>>>> I have another issue with this client: >>>>>>> >>>>>>> https://homecareassistance.lightning.force.com/lightning/r/Opportun= ity/006UH00000YLyaIYAT/view >>>>>>> >>>>>>> This case is starting tomorrow so we need a resolution ASAP. >>>>>>> >>>>>>> Thank you, >>>>>>> >>>>>>> On Mon, Jan 12, 2026 at 10:48=E2=80=AFAM Joey Taylor >>>>>>> wrote: >>>