Hi Laszlo, More than happy to assist here, just finished review of the previous inquiry. Will report back once this is completed. Thanks, Lito Delapena Help Desk Manager Billing@thekey.com 866-226-1702
On
Wed, 28 Feb at 4:24 PM
, Billing <billing@thekey.com> wrote:
Hi Cheryl,
Thanks so much for looping me in here.
Michelle/Lito – Can you please lean in here and help to get Vijay’s account squared away? Can we reach out to Blue Cross directly and see if they can send us the letter directly?
Thanks,
From: Cheryl Cartwright <ccartwright@thekey.com> Sent: Wednesday, February 28, 2024 2:11 PM To: Laszlo Kovacs <laszlo.kovacs@thekey.com>; Timothy Thomas <tt@thekey.com>; Raizada Vijay <raizadavijay@yahoo.com>; TheKey Billing <billing@thekey.com>; Michelle Hudgins <michelle.hudgins@thekey.com> Subject: Direct Billing for Our Client
Good Afternoon Las,
I am really hoping you can help me resolve this issue. Our long term client Vijay has insurance coverage through Medavie Blue Cross. We are a preferred vendor and I have already set Vijay up as our client with them. There is a payment assignment form that needs to be filled out by both Vijay and TheKey. I have attached the blank form and the one that Vijay has filled out. TheKey is yet to sign the form. Additionally, TheKey is asking for a letter from Blue Cross regarding the coverage. I believe Vijay has requested this letter from Medavie already.
In the meantime, we have been billing the client directly and this is becoming very problematic for Vijay as this process has been painfully slow. Can you please help me expedite the process to get Vijay on direct billing so we can stop charging his card? I am here to help and will get you anything else you need.
Thanks,
Cheryl