FW: Direct Billing for Our Client

Hi Cheryl,



Thanks so much for looping me in here.



Michelle/Lito – Can you please lean in here and help to get Vijay’s account
squared away? Can we reach out to Blue Cross directly and see if they can
send us the letter directly?



Thanks,



*From:* Cheryl Cartwright <ccartwright@thekey.com>
*Sent:* Wednesday, February 28, 2024 2:11 PM
*To:* Laszlo Kovacs <laszlo.kovacs@thekey.com>; Timothy Thomas <
tt@thekey.com>; Raizada Vijay <raizadavijay@yahoo.com>; TheKey Billing <
billing@thekey.com>; Michelle Hudgins <michelle.hudgins@thekey.com>
*Subject:* Direct Billing for Our Client



Good Afternoon Las,



I am really hoping you can help me resolve this issue. Our long term client
Vijay has insurance coverage through Medavie Blue Cross. We are a preferred
vendor and I have already set Vijay up as our client with them. There is a
payment assignment form that needs to be filled out by both Vijay and
TheKey. I have attached the blank form and the one that Vijay has filled
out. TheKey is yet to sign the form. Additionally, TheKey is asking for a
letter from Blue Cross regarding the coverage. I believe Vijay has
requested this letter from Medavie already.



In the meantime, we have been billing the client directly and this is
becoming very problematic for Vijay as this process has been painfully
slow. Can you please help me expedite the process to get Vijay on direct
billing so we can stop charging his card? I am here to help and will get
you anything else you need.



Thanks,



Cheryl