--0000000000002426090640d1a7af Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Diane, Any increases that were processed in July, Aug or Sept have been removed from the report and your SF approval queue. To make any changes, go into your list view. I've attached your file here. https://homecareassistance.lightning.force.com/lightning/o/Annual_Rate_Chan= ge__c/list?filterName=3DChicago. This is where you will make necessary changes. Tiffany Silton Director, Division Operations tsilton@thekey.com (760) 889-2188 TheKey.com [image: TheKey] On Fri, Oct 10, 2025 at 7:55=E2=80=AFAM Diane Mockenhaupt wrote: > Good morning Tiffany, > > May I clarify, please? I have many rate increases indicated on the > spreadsheet you shared but none are in my approval queue. If I have none = in > the approval queue, does that mean I do not actually have any rate > increases this round? I put through increases in September for October. > The entries I've reviewed on the spreadsheet are duplicates, and the clie= nt > had an increase earlier this year. The directions you provided are not > working. I cannot submit the approval. I am adding notes to comments bu= t > do not want to submit for approval if the rate change indicates yes. It's > not allowing me to change to no. > > Thanks, > Diane > > On Wed, Oct 8, 2025 at 1:06=E2=80=AFPM Tiffany Silton wrote: > >> Hi Team, >> >> The Ad Hoc 4% rate increases have now been loaded into Salesforce. Pleas= e >> note that any rate increase records entered prior to today have been >> removed to ensure consistency with the this process. >> >> What this means: >> All General Managers must review and approve the newly added Ad Hoc 4% >> increases by Friday, October 10. >> >> You can find all of these in your approval que, but here is the also the >> report for your review: >> https://homecareassistance.lightning.force.com/lightning/r/Report/00OUH0= 000068PnN2AU/view?queryScope=3DuserFolders >> >> ONLY The following client groups are excluded from this increase: >> >> - >> >> VA Clients >> - >> >> Clients with a =E2=80=9CPartner Rate Exception =3D True=E2=80=9D >> - >> >> CareScout Partnership Clients >> >> If a GM finds a client with the need of an exception, they must complete >> the following steps in order: >> >> 1. >> >> Clear the Go Forward Bill Rate field >> >> 2. >> >> Clear the Effective Date field >> >> 3. >> >> Update Send Letter to None >> >> 4. >> >> Change Rate Increase to No >> >> 5. >> >> Add a reason in the Comments field >> >> 6. >> >> Click Save and Submit for Approval >> >> Important Note: There were 170 records that pulled as duplicates, most >> showing that these rate increases were going to be manually handled. The= se >> are flagged with the following alert *****THIS MAY BE A DUPLICATE >> REQUEST TO THE FOLLOWING RECORD: ARC-0000731 PLEASE REVIEW TO CONFIRM NE= XT >> STEPS***** >> Tiffany Silton >> Director, Division Operations >> >> tsilton@thekey.com >> (760) 889-2188 >> T