--000000000000cf6d8a0640cf1b35 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning Tiffany, May I clarify, please? I have many rate increases indicated on the spreadsheet you shared but none are in my approval queue. If I have none in the approval queue, does that mean I do not actually have any rate increases this round? I put through increases in September for October. The entries I've reviewed on the spreadsheet are duplicates, and the client had an increase earlier this year. The directions you provided are not working. I cannot submit the approval. I am adding notes to comments but do not want to submit for approval if the rate change indicates yes. It's not allowing me to change to no. Thanks, Diane On Wed, Oct 8, 2025 at 1:06=E2=80=AFPM Tiffany Silton = wrote: > Hi Team, > > The Ad Hoc 4% rate increases have now been loaded into Salesforce. Please > note that any rate increase records entered prior to today have been > removed to ensure consistency with the this process. > > What this means: > All General Managers must review and approve the newly added Ad Hoc 4% > increases by Friday, October 10. > > You can find all of these in your approval que, but here is the also the > report for your review: > https://homecareassistance.lightning.force.com/lightning/r/Report/00OUH00= 00068PnN2AU/view?queryScope=3DuserFolders > > ONLY The following client groups are excluded from this increase: > > - > > VA Clients > - > > Clients with a =E2=80=9CPartner Rate Exception =3D True=E2=80=9D > - > > CareScout Partnership Clients > > If a GM finds a client with the need of an exception, they must complete > the following steps in order: > > 1. > > Clear the Go Forward Bill Rate field > > 2. > > Clear the Effective Date field > > 3. > > Update Send Letter to None > > 4. > > Change Rate Increase to No > > 5. > > Add a reason in the Comments field > > 6. > > Click Save and Submit for Approval > > Important Note: There were 170 records that pulled as duplicates, most > showing that these rate increases were going to be manually handled. Thes= e > are flagged with the following alert *****THIS MAY BE A DUPLICATE REQUEST > TO THE FOLLOWING RECORD: ARC-0000731 PLEASE REVIEW TO CONFIRM NEXT STEPS > ***** > Tiffany Silton > Director, Division Operations > > tsilton@thekey.com > (760) 889-2188 > TheKey.com > [image: TheKey] > --000000000000cf6d8a0640cf1b35 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning Tiffany, May I clarify, pl= ease?=C2=A0 I have many rate increases indicated=C2=A0on the spreadsheet yo= u shared but none are in my approval queue. If I have none in the approval = queue, does that mean I do not actually have any rate increases this round?= =C2=A0 I put through increases in September for October.=C2=A0 The entries = I've reviewed on the spreadsheet are duplicates, and the client had an = increase earlier this year.=C2=A0 The directions you provided a