Re: Are we Able to do? Phone AX possibly today - Mary Frederich - Lutheran General

From
Claudia Cook <claudia.cook@thekey.com>
To
Maria Prudhont <mprudhont@thekey.com>
CC
Venus Hurd Johnson <venus.hurdjohnson@thekey.com>, Diane Mockenhaupt <dmockenhaupt@thekey.com>, Timothy Thomas <tt@thekey.com>, chicago-intake@homecareassistance.com, Chicago Intake <chicago-intake@thekey.com>, Cristal Munoz <cmunoz@thekey.com>, Matthew Albano <matthew.albano@thekey.com>
Date
Sat, 27 Sep 2025 17:27:55 -0500
Folder
INBOX
--0000000000009d5ee6063fcfea4c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Venus - what=E2=80=99s the status of this intake and possible phone assessm= ent today? Also, this is a lead from Endeavor Glenbrook Hospital from social worker, Loretta M. Thanks Maria! Claudia Cook, MSW Senior Home Care Advisor Cell/text: 224-783-0179 Office: 847-853-7777 Email: Claudia.Cook@TheKey.com TheKey.com [image: TheKey] On Sat, Sep 27, 2025 at 4:27=E2=80=AFPM Maria Prudhont wrote: > @Venus Hurd Johnson Nick called again and > was wondering when you would reach out - he really would like to know if = he > should explore other options - please call him as soon as possible thank > you! > > > > *Warmest Regards, MARIA PRUDHONT* > LEAD HOMECARE ADVISOR > NATIONWIDE > > *CELL: 310.713.8530* > *DIRECT: 424-334-0764 (After Hours & Weekends)E-MAIL: > mprudhont@thekey.com * > *WEBSITE:* > TheKey.com > [image: TheKey] > > > > On Sat, Sep 27, 2025 at 11:06=E2=80=AFAM Venus Hurd Johnson venus.hurdjohnson@thekey.com> wrote: > >> Yes, calling for today. >> >> Sent from my iPhone >> >> On Sep 27, 2025, at 1:03=E2=80=AFPM, Diane Mockenhaupt >> wrote: >> >> =EF=BB=BF >> >> Venus will call. >> >> On Sat, Sep 27, 2025 at 12:44=E2=80=AFPM Diane Mockenhaupt > dmockenhaupt@thekey.com> wrote: >> >>> Venus, >>> >>> Please call on this assessment, as a Tier 4 the rate is plus $25 an >>> hour or $74 an hour. If she will commit to more than 30 hours in the fi= rst >>> week - tier 3 and then rate is $45. >>> >>> Thanks, >>> Diane >>> >>> On Sat, Sep 27, 2025 at 12:37=E2=80=AFPM Maria Prudhont >>> wrote: >>> >>>> *Next Steps: IMPORTANT NOTE - PLEASE CALL NICK TODAY- He would like to >>>> know if we are able to do this - if not please refer him out ASAP - i= f we >>>> are not able to help him - * >>>> >>>> *First - AWESOME JOB!!! @Claudia Cook !!! >>>> Per Nick said he met you originally at Lutheran General when she was >>>> discharged from that hospital and was so impressed and thankful that y= ou >>>> were a calming voice and anchor during a time of chaos for them, which= is >>>> why he is calling today. He appreciated your presence and expertise a= t the >>>> time of distress for them. cc @Timothy Thomas @Diane >>>> Mockenhaupt * >>>> >>>> *Since this is a TIER 4 (it may end up a Tier 3 if they go over 31+ >>>> hours for the week) - The plan is to have service start at Belmont Vil= lage >>>> on discharge - do 4 hrs for that day and then do the following day for= 8 >>>> hours - Belmont will evaluate her condition and see if further care an >>>> assistance is needed - for now the commitment is only for those 2 days= . I >>>> quoted the range but let him know that because ofthe short term commit= ment >>>> - the rate will be determined by the branch and at a higher rate IF we= are >>>> even able to take this. I let him know that this is subject to >>>> availability of staff.* >>>> >>>> *CSM/GM/HCL to call and introduce yourself and confirm the intake 

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