This is a multipart message in MIME format. ------=_NextPart_000_0FF4_01DCACAF.B538B900 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0FF5_01DCACAF.B538B900" ------=_NextPart_001_0FF5_01DCACAF.B538B900 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Debkanya, =20 We have issued a wire payment today, and you should receive the funds by = tomorrow. Please see payment confirmation below. =20 As noted in your email below, once this invoice has been paid, you = should be able to update our=20 payment method back to ACH and adjust our payment terms to Net 30. =20 Please let us know once the payment is received and the updates have = been made. =20 Thanks, =20 An Ly Accounts Payable Manager| TheKey =20 =20 From: Debkanya Das =20 Sent: Wednesday, March 4, 2026 9:15 AM To: Lyndsey Organ ; business-support@uber.com Cc: Dilip Pachanouri ; an.ly@thekey.com; = b2b-collections@uber.com; Timothy Thomas ; Higinio Lopez = Subject: Re: Payment Required: Follow up on the Outstanding Balance from = The Key- CAN To be used for business purposes only | U4B Account - = 1000051394 =20 Hi Lyndsey, =20 To transition your account to a new payment method, our system requires = you to settle the current outstanding balance first. Think of it as = "closing the books" on the old payment method before we can successfully = move you to ACH/Bank Transfer mode. Steps to resolve this: 1. Clear the Balance: Please log in to your portal and pay the current = invoice. 2. Notify Us: Once the payment is processed, simply reply to this email. @business-support@uber.com Once = customer has confirmed the balance is cleared, please proceed with = changing the customer's payment mode from credit card to bank transfer = as requested payment mode and notify the customer once the change is = live. We appreciate your cooperation in getting this squared away! Thanks & Regards, Debkanya=20 O2C Manager - U4B Credit Card Collections =20 On Wed, Mar 4, 2026 at 9:27=E2=80=AFPM Lyndsey Organ = > wrote: Hi Dilip, =20 I understand the timing; however, can we revise the current process this = time since we've never successfully paid via Virtual Card? If you do not = have the authority to make that decision, please direct me to someone = who can discuss this with me. If you have a phone number that I can = call, that would be much appreciated.=20 =20 Thank you! =20 =20 Lyndsey Organ Senior Manager, Accounting | TheKey Mobile: 316.253.6494 =20 =20 On Wed, Mar 4, 2026 at 9:33=E2=80=AFAM Dilip Pachanouri = > wrote: Hi Lyndsey, =20 Thank you for your email. Please accept my apologies for the inconvenience caused by the recent = account suspension. To clarify the timeline, while we received your = payment proof on Thursday, February 26th, the funds did not reflect in = our system until March 2nd. As we are unable to allocate funds until = they are officially received, the payment was applied and your account = reactivated on the same day it appeare