Re: Payment Required: Follow up on the Outstanding Balance from The Key- CAN To be used for business purposes only | U4B Account - 1000051394

--00000000000087a7a7064c5eab24 Content-Type: multipart/alternative; boundary="00000000000087a7a6064c5eab23" --00000000000087a7a6064c5eab23 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi An Ly, Thank you for confirming the payment. We will notify you once the funds are received in our system and successfully applied to your account. As discussed, once the payment is fully allocated, we will route the request to the Uber Support team to transition your payment method from Credit Card to ACH with Net 30 terms. Regards, Dilip U4B CC Collections Team On Fri, Mar 6, 2026 at 4:22=E2=80=AFAM wrote: > Hello Debkanya, > > > > We have issued a wire payment today, and you should receive the funds by > tomorrow. Please see payment confirmation below. > > > > As noted in your email below, once this invoice has been paid, you should > be able to update our > > payment method back to ACH and adjust our payment terms to Net 30. > > > > Please let us know once the payment is received and the updates have been > made. > > > > Thanks, > > > > An Ly > > Accounts Payable Manager| *TheKey* > > > > > > *From:* Debkanya Das > *Sent:* Wednesday, March 4, 2026 9:15 AM > *To:* Lyndsey Organ ; business-support@uber.com > *Cc:* Dilip Pachanouri ; an.ly@thekey.com; > b2b-collections@uber.com; Timothy Thomas ; Higinio Lopez higinio.lopez@thekey.com> > *Subject:* Re: Payment Required: Follow up on the Outstanding Balance > from The Key- CAN To be used for business purposes only | U4B Account - > 1000051394 > > > > Hi Lyndsey, > > > > To transition your account to a new payment method, our system requires > you to settle the current outstanding balance first. Think of it as > "closing the books" on the old payment method before we can successfully > move you to ACH/Bank Transfer mode. > > Steps to resolve this: > > 1. Clear the Balance: Please log in to your portal and pay the current > invoice. > 2. Notify Us: Once the payment is processed, simply reply to this > email. > > @business-support@uber.com Once customer has > confirmed the balance is cleared, please proceed with changing the > customer's payment mode from credit card to bank transfer as requested > payment mode and notify the customer once the change is live. > > We appreciate your cooperation in getting this squared away! > > > Thanks & Regards, > > Debkanya > > O2C Manager - U4B Credit Card Collections > > > > On Wed, Mar 4, 2026 at 9:27=E2=80=AFPM Lyndsey Organ > wrote: > > Hi Dilip, > > > > I understand the timing; however, can we revise the current process this > time since we've never successfully paid via Virtual Card? If you do not > have the authority to make that decision, please direct me to someone who > can discuss this with me. If you have a phone number that I can call, tha= t > would be much appreciated. > > > > *Thank you!* > > > > > > *Lyndsey Organ* > > Senior Manager, Accounting | *TheKey* > > Mobile: 316.253.6494 > > > > > > On Wed, Mar 4, 2026 at 9:33=E2=