--000000000000349b1d064838390e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Joey, Patient 1000000000105083 is already linked to the Salesforce opportunity, can you delete 1000000000105079 instead? Or is not possible because already have shifts? On Mon, Jan 12, 2026 at 2:25=E2=80=AFPM Joey Taylor wrote: > Thank you very much! > Both these clients are successfully integrated. > 1. Violaine Dalati 2. June McLellan For the client Barbara Payson, I > had to manually build this one in Wellsky as the case was starting at 6AM > tomorrow and our staffing team needed to work on it urgently. I see now > that we have 2 Barbara Payson accounts in Wellsky. > Can please make sure these 2 accounts are linked: > https://montreal.clearcareonline.ca/clients/1000000000105079/ > *and * > https://homecareassistance.lightning.force.com/lightning/r/Opportunity/00= 6UH00000YLyaIYAT/view* > This account can be deleted (if you can't delete it, I will deactivate it > in Wellsky) as it is a duplicate*: > https://montreal.clearcareonline.ca/clients/1000000000105083/ Thank you > for the help! > > On Mon, Jan 12, 2026 at 3:20=E2=80=AFPM Ofelia Lopez Sanchez ofelia.sanchez@thekey.com> wrote: > >> Hi Audra >> >> The record was successfully re-processed by the integration, can you >> confirm if it now looks correct? >> >> thanks! >> Ofelia Lopez >> >> On Mon, Jan 12, 2026 at 3:04=E2=80=AFPM Audra Williams wrote: >> >>> Adding in Workato team. >>> >>> Audra Williams >>> Director, Divisional Operations >>> audraw@thekey.com >>> Mobile: (425) 757-7027 >>> https://thekey.com >>> >>> >>> >>> On Mon, Jan 12, 2026 at 11:17=E2=80=AFAM Joey Taylor >>> wrote: >>> >>>> Good Afternoon, >>>> >>>> This is the 3rd conversion that has not been integrated properly. >>>> >>>> >>>> https://homecareassistance.lightning.force.com/lightning/r/Opportunity= /006UH00000Y8uRGYAZ/view >>>> >>>> Thanks, >>>> >>>> On Mon, Jan 12, 2026 at 11:27=E2=80=AFAM Joey Taylor >>>> wrote: >>>> >>>>> Good Morning, >>>>> >>>>> I have another issue with this client: >>>>> >>>>> https://homecareassistance.lightning.force.com/lightning/r/Opportunit= y/006UH00000YLyaIYAT/view >>>>> >>>>> This case is starting tomorrow so we need a resolution ASAP. >>>>> >>>>> Thank you, >>>>> >>>>> On Mon, Jan 12, 2026 at 10:48=E2=80=AFAM Joey Taylor >>>>> wrote: >>>>> >>>>>> Good Morning, >>>>>> >>>>>> We have a client that is not being integrated from SF to ClearCare. >>>>>> The error code is: 504 Endpoint request timed out >>>>>> >>>>>> >>>>>> https://homecareassistance.lightning.force.com/lightning/r/Opportuni= ty/006UH00000WrOubYAF/view >>>>>> >>>>>> Normally we have an issue in Montreal with clients being reactivated >>>>>> in the system but this client is brand new and never used our servic= es. >>>>>> >>>>>> Thank you, >>>>>> >>>>>> Joey Taylor >>>>>> >>>>>> *Directeur G=C3=A9n=C3=A9ral/**General Manager* >>>>>> >>>>>> 514-907-5065 >>>>>> >>>>>> TheKey.ca >>>>>> >>>>>> [image: TheKey] >>>>>>