--000000000000bc03a7064836ab41 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you very much! Both these clients are successfully integrated. 1. Violaine Dalati 2. June McLellan For the client Barbara Payson, I had to manually build this one in Wellsky as the case was starting at 6AM tomorrow and our staffing team needed to work on it urgently. I see now that we have 2 Barbara Payson accounts in Wellsky. Can please make sure these 2 accounts are linked: https://montreal.clearcareonline.ca/clients/1000000000105079/ *and * https://homecareassistance.lightning.force.com/lightning/r/Opportunity/006U= H00000YLyaIYAT/view* This account can be deleted (if you can't delete it, I will deactivate it in Wellsky) as it is a duplicate*: https://montreal.clearcareonline.ca/clients/1000000000105083/ Thank you for the help! On Mon, Jan 12, 2026 at 3:20=E2=80=AFPM Ofelia Lopez Sanchez wrote: > Hi Audra > > The record was successfully re-processed by the integration, can you > confirm if it now looks correct? > > thanks! > Ofelia Lopez > > On Mon, Jan 12, 2026 at 3:04=E2=80=AFPM Audra Williams wrote: > >> Adding in Workato team. >> >> Audra Williams >> Director, Divisional Operations >> audraw@thekey.com >> Mobile: (425) 757-7027 >> https://thekey.com >> >> >> >> On Mon, Jan 12, 2026 at 11:17=E2=80=AFAM Joey Taylor >> wrote: >> >>> Good Afternoon, >>> >>> This is the 3rd conversion that has not been integrated properly. >>> >>> >>> https://homecareassistance.lightning.force.com/lightning/r/Opportunity/= 006UH00000Y8uRGYAZ/view >>> >>> Thanks, >>> >>> On Mon, Jan 12, 2026 at 11:27=E2=80=AFAM Joey Taylor >>> wrote: >>> >>>> Good Morning, >>>> >>>> I have another issue with this client: >>>> >>>> https://homecareassistance.lightning.force.com/lightning/r/Opportunity= /006UH00000YLyaIYAT/view >>>> >>>> This case is starting tomorrow so we need a resolution ASAP. >>>> >>>> Thank you, >>>> >>>> On Mon, Jan 12, 2026 at 10:48=E2=80=AFAM Joey Taylor >>>> wrote: >>>> >>>>> Good Morning, >>>>> >>>>> We have a client that is not being integrated from SF to ClearCare. >>>>> The error code is: 504 Endpoint request timed out >>>>> >>>>> >>>>> https://homecareassistance.lightning.force.com/lightning/r/Opportunit= y/006UH00000WrOubYAF/view >>>>> >>>>> Normally we have an issue in Montreal with clients being reactivated >>>>> in the system but this client is brand new and never used our service= s. >>>>> >>>>> Thank you, >>>>> >>>>> Joey Taylor >>>>> >>>>> *Directeur G=C3=A9n=C3=A9ral/**General Manager* >>>>> >>>>> 514-907-5065 >>>>> >>>>> TheKey.ca >>>>> >>>>> [image: TheKey] >>>>> >>>> >>>> >>>> -- >>>> >>>> Joey Taylor >>>> >>>> *Directeur G=C3=A9n=C3=A9ral/**General Manager* >>>> >>>> 514-907-5065 >>>> >>>> TheKey.ca >>>> >>>> [image: TheKey] >>>> >>> >>> >>> -- >>> >>> Joey Taylor >>> >>> *Directeur G=C3=A9n=C3=A9ral/**General Manager* >>> >>> 514-907-5065 >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >> --=20 Joey Taylor *Directeur