Fwd: 168988 Judith Rhinestine - FIN-WELCOME CALL - [#1147342]

From
Alejandro Aponte <clientservice@thekey.com>
To
venus.hurdjohnson@thekey.com
CC
dmockenhaupt@thekey.com, tt@thekey.com, jeannie.ortiz@thekey.com
Date
Tue, 05 Aug 2025 19:22:52 +0000
Folder
INBOX
----==_mimepart_68925a0cb2255_1ee3fa38c896ca4657356b Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello again, Just touching base here, please let me know if there is = an update for the below.=C2=A0 We audited this new Chicago client and= discovered the person who signed the consent agreement is not listed und= er the financial party section of the agreement. Are you able to please a= ssist in securing an updated consent agreement that lists Michael under t= he Financial Responsible Party section? This is important since Micha= el's name is not listed on consent agreement and they signed, so we canno= t hold Michael to the terms and conditions of the agreement. Vice Versa, = Judiths name is listed on the consent agreement but they did not sign the= agreement, so we cannot hold Judith to the terms and conditions either.=C2= =A0 Respectfully,=C2=A0 Alejandro Aponte Finance Onboard= ing Analyst III =C2=A0|=C2=A0TheKey Long Term Care Insurance Customer = Service - (855) 205-8007 Long Term Care Insurance Fax - (813) 693-5625 = Billing Support Customer Service - (866) 226-1702 Billing Support Ema= il - Billing@thekey.com = = On Tue, 29 Jul at 3:42 PM , Alejandro Aponte wrote: = = = = = Hello agian, = = Just touching base here, please let me know if there is an update for th= e below.=C2=A0 = = We audited this new Chicago client and discovered the person who signed = the consent agreement is not listed under the financial party section of = the agreement. Are you able to please assist in securing an updated conse= nt agreement that lists Michael under the Financial Responsible Party sec= tion? = = = = = = = = Respectfully,=C2=A0 = = = Alejandro Aponte = Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey = = Long Term Care Insurance Customer Service - (855) 205-8007 = Long Term Care Insurance Fax - (813) 693-5625 = = Billing Support Customer Service - (866) 226-1702 = Billing Support Email - Billing@thekey.com = = = = = = = = On Wed, 23 Jul at 1:45 PM , Alejandro Aponte wrote: = = = = Hello agian, = = Just touching base here, please let me know if there is an update for th= e below.=C2=A0 = = We audited this new Chicago client and discovered the person who signed = the consent agreement is not listed under the financial party section of = the agreement. Are you able to please assist in securing an updated conse= nt agreement that lists Michael under the Financial Responsible Party sec= tion? = = = = = = = = = Respectfully,=C2=A0 = = = Alejandro Aponte = Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey = = Long Term Care Insurance Customer Service - (855) 205-8007 = Long Term Care Insurance Fax - (813) 693-5625 = = Billing Support Customer Service - (866) 226-1702 = Billing Support Email - Billing@thekey.com = = = = = = = = On Mon, 21 Jul at 2:23 PM , Alejandro Aponte wrote: = = Hello Team, = = We audited this new Chicago client and discovered the person who signed = the consent agreement is not listed under the f

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