--000000000000ea2f19064c5dfb27 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Chantal, I followed up this week with the son, Jeff. He mentioned that his mother, Valerie, is "okay and not traumatized" but will like to continue holding services until further notice. The money has not turned up yet but they only suspect the OHaH PSW considering she is there for "a shorter period of time and greater opportunity to do this". He believes waiting a couple of months before reaching out is feasible. Their services remain on hold. Kristal Parris RN, BScN Client Success Manager Tel: 416-488-8777 Email: kristal.parris@thekey.com Website: TheKey.ca [image: TheKey] On Fri, Feb 20, 2026 at 7:20=E2=80=AFPM Kristal Parris wrote: > Hi Chantal, > > Thank you for your prompt response. Please see below: > > - Are there cameras in the home?- Not currently > - When was the money last confirmed to be in the wallet, and when was > it first noticed missing? Unsure, but the client reported "a couple of > days now" on Thursday Feb. 19 > - Who had access to the home during that specific timeframe? Three > parties are involved: the government PSW, TheKey PSW, and a neighbour > - How much money is missing, and is that amount exact or estimated? Ap= prox. > $300-$400 so its est. > - Where is the wallet normally kept, and was it moved or disturbed > when the money was discovered missing? Unsure. According to our PSW it > was out on the coffee table with bills under it. It could be in her pu= rse > at times. Her son Jeff may be able to get more details on this tomorro= w. > - Has a police report been filed or does the family intend to file > one? No > > Kristal Parris RN, BScN > Client Success Manager > Tel: 416-488-8777 > Email: kristal.parris@thekey.com > Website: TheKey.ca > > [image: TheKey] > > > On Fri, Feb 20, 2026 at 7:08=E2=80=AFPM Chantal-Marie Grinstead hrconfidential@thekey.com> wrote: > >> Hi Kristal, >> >> Thank you for escalating this concern. We will lead investigative effort= s >> with the caregiver. First, can you tell me if you have any of the follow= ing >> details? >> >> - Are there cameras in the home? >> - When was the money last confirmed to be in the wallet, and when was >> it first noticed missing? >> - Who had access to the home during that specific timeframe? >> - How much money is missing, and is that amount exact or estimated? >> - Where is the wallet normally kept, and was it moved or disturbed >> when the money was discovered missing? >> - Has a police report been filed or does the family intend to file >> one? >> >> >> >> Thank you, >> >> Chantal Grinstead >> Senior Employee Relations Advisor | TheKey >> *Work Mobile: *949-781-5944 >> *Zoom Phone:* 531-224-4362 ext 185323 >> >> [image: TheKey] >> >> *** I am located in the Central Time Zone and I am sending this at a tim= e >> that suits my schedule. Please do not feel obligated to respond outside = of >> your designated working hours. *** >> >> On Fri, Fe