--000000000000c0cc06064d3f4013 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you ! *Mary Ellen Luera* General Manager | TheKey Mobile: 408.313.8939 Office: 408.356.0127 On Tue, Mar 17, 2026 at 2:10=E2=80=AFPM Tiffany Silton = wrote: > Hi Team, > > We wanted to inform you that a CareScout rate increase will go into* > effect starting Monday*. > > HERE > you > will find the spreadsheet that houses: > > - > > The updated rates reflecting all new pricing > - > > Updated rate cards for your reference and use > > As part of this update, there is also a change to the *Level 2 and Level > 3 rate multipliers*: > > - > > Level 2 will be *1.15x the Level 1 rate* > - > > Level 3 will be *1.30x the Level 1 rate* > > These adjustments are being made to better align with other carriers, as > CareScout moves toward greater rate transparency across its network. The > updated multipliers are already reflected in the spreadsheet attached. > > Additionally, all updates will be reflected in *Salesforce by Monday *to > ensure consistency and avoid any disruption. > > Please take time to review these materials in advance so you are prepared > to apply the correct rates moving forward and communicate any changes as > needed. > > *GM Action Required:* Please share this information and the attached > materials with your entire team to ensure full awareness and alignment > ahead of Monday=E2=80=99s implementation. > > If you have any questions or need additional clarification, please reach > out to your leadership team. > > Thank you for your continued partnership and support. > Tiffany Silton > National Director, Operations Strategy Enablement > > tsilton@thekey.com > (760) 889-2188 > TheKey.com > [ima